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Tom Wood Ford
3130 East 96th Street, Indianapolis, Indiana, United States
About the Tom Wood Ford
Tom Wood Ford is a premier car dealership located in Indianapolis, Indiana. We offer a wide selection of new and used Ford vehicles, as well as top-notch financing options to help you drive away in the car of your dreams. In addition to car sales, we also provide car rental services for those in need of temporary transportation. Our knowledgeable and friendly staff are dedicated to providing exceptional customer service and making your car buying experience a pleasant one. Visit us at 3130 East 96th Street to see our impressive inventory and take a test drive today!
Photos of Tom Wood Ford
3130 E 96th St, Indianapolis, IN 46240, United States
Opening hours of Tom Wood Ford
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
09:00 - 18:00
Sunday:
Day off
Reviews of Tom Wood Ford
"I'm reviewing the service department only. I brought my vehicle in to be diagnosed for a service engine code which was caused by a vacuum leak according to the repair estimate. I thought great, they found the problem, so I decided to sign the repair estimate, which included several other repairs that did not have anything to do with the service engine issue. I wanted to get the other repairs done so that I have a fully repaired vehicle (Just like most people would do). I waited for parts to come in for a week and was never told the parts weren't available until after I signed the repair estimate. A week passes and I received a second estimate stating that the vacuum leak wasn't repaired with the first estimate and I would need another $1,200 part to repair the vehicle. So now I'm on the hook for the other $900 in parts that didn't have anything to to with why I brought the vehicle in for diagnostics. My total bill $1,600 for parts and labor that did not fix my service engine issue and my vehicle has the same problem it was brought in for. Be careful if you decide to get your vehicle serviced here. There was a time you could trust a dealership with vehicle issues but not anymore. Jeremy responded to this review as if I didn't leave him a message that he never responded to days before my review. And he never responded by the way. Leaving his name and phone number is misleading but I'm sure part of his job."
"Unfortunately, my car was stolen. I was not expecting to have to purchase a new car this year. Dalton made a difficult experience so pleasant. He was kind and thoughtful as he showed me the different options on the lot. I felt I could trust him, and was not pressured in anyway. The finance department was equally amazing! Simplest car purchase I have ever had and I really love car. I definitely look to be a repeat customer."
"This was my first car-buying experience at a dealership, and I was treated very well. I purchased a Maverick which I knew would take number of months to arrive, and throughout the whole process, my salesman Dalton was great about giving fast answers to all my questions. The experience at the dealership when the car was ready was wonderful, with all associates being transparent and never being pushy. I would happily use Tom Wood Ford again if I were to purchase another vehicle."
"I would love to say that Jamie was such a big help getting my car fixed. I appreciate the mechanics as well. They did an awesome job on my car. Very professional and great energy when I came in! Again huge shout out to Jamie again I will be forever grateful for your help!! The whole staff was amazing thank y’all!!"
"Tyler James made my purchase extremely easy ! Any questions I had relating to the vehicle or even about services were answered immediately. I’ve purchased many cars before and have dealt with the dealership experience but I’ve personally never had one go this quick and smooth for me! Tyler even went out of his way to be able to get the vehicle delivered to my house which is two hours from the dealership. Thank you for making this process so smooth. I would definitely recommend him my friends, family or anyone seeking a vehicle"
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