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Toyota on Western Service Center
6941 South Western Avenue, Chicago, Illinois, United States
About the Toyota on Western Service Center
Toyota on Western Service Center is a reputable car repair and store located at 6941 South Western Avenue in Chicago, Illinois. With a team of skilled technicians and a wide range of genuine Toyota parts, we are committed to providing top-notch service for all Toyota vehicles. Whether you need routine maintenance or major repairs, our experienced staff is here to help. Visit us today for all your Toyota service needs.
Photos of Toyota on Western Service Center
6941 S Western Ave, Chicago, IL 60636, United States
Opening hours of Toyota on Western Service Center
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 17:00
Saturday:
07:00 - 16:00
Sunday:
Day off
Reviews of Toyota on Western Service Center
"The service here is either malicious or negligent. They improperly diagnosed an issue with my climate system and they were going to charge me >1400 for parts and labor. Turns out when I got a second opinion from a neighborhood shop the part was perfectly fine and just needed a couple hours of electrical work - which I had asked the dealership if they checked that and they had given me a really vague (now I know bogus) answer. The dealership wasted my time and money and I feel I was lied to. Will never return here but I guess at least I found an honest and much closer neighborhood shop that I can rely on."
"Usually when you go into a Dealership to buy a new car you are dreading of the amount of time you are going to spend in there. Fortunately for me, I got to experience buying my 2023 Toyota 4Runner with Tony Bedolla, he made it so accommodating and understanding of what we really wanted. Tony exceptionally went beyond our expectations and made it very seamlessly easy. I really recommend ANYONE who is looking for the "right" Brand New vehicle . Go to Toyota On Western!!! Tony will get you RIGHT!"
"2 VEHICLES AND ALMOST 20 YEARS LATER, CUSTOMER SERVICE & LOYALTY COUNT FOR NOTHING AT TOYOTA ON WESTERN!! I have been a loyal customer and had no complaints until 8 months ago when I had the worst customer service I have ever experienced. Nick, one of their seasoned guys in the service department, disrespected me in a manner that would have elicited violence from almost anyone else. He did so in front of his co-workers and other customers. I reached out to Albert Ochoa, their manager, and he said that the situation would not only be rectified, but that they would provide both myself and my wife, who had to drive me to the location SEVERAL times because, as part of my horrendous experience, I was told to come pick up my vehicle at 5:45pm, but my keys were for some reason locked up and unavailable well before that time causing us to have to return again the following day. Despite that experience, and mainly because of the manager's seeming dedication to ensuring that Toyota on Western customers are respected, I returned for my next routine service last week. I even sent the manager an email the day before reminding him of his promise of reparation to restore good faith. On the day of service, I arrived to the manager and several of the employees bickering back and forth, which stirred up even more feelings than I was already experiencing walking back into that place 8 months after my trauma (yes, it was that bad). I received adequate, but somewhat robotic, service from Nick this time suggesting that he may have recalled our previous interaction. At the time of payment and retrieval of my vehicle, he even maneuvered my truck from between two vehicles with dead batteries. How and why it was put between them is a question for another time. I felt both foolish and deceived when I saw that no gas had been put into my car NOR was there any discount or even acknowledgment of the absolutely unacceptable experience that one of their long-time customers had been put through!!! This one is not on Nick, this falls squarely on the service manager, Albert Ochoa. I will be taking both my next Toyota purchase and service needs to another dealership. Having been at Toyota on Western as a customer as long as I had been, I am still unbelievably disappointed in this entire ordeal."
"Make an appointment to change the oil. I have made an appointment on the phone and asked about the price. When I arrived at Toyota in the morning, He was told that without checking the brakes, if I wanted to check, I would spend money on tires rotation ,I've had my car serviced for over 10 years and no one has ever asked me like that . The gentleman is too rude in number one"
"I reviewed their cam footage also. It wasn't clear and they kept on saying that a rock chip caused it. The entire crack cannot appear on its own during the oil change service. Never again Inspect before you go there. Careless. There is no question that this happened during the service. EDIT: FALSE OWNER COMMENT: THERE WAS A CRACK WHEN I TOOK THE DELIVERY. LIES!!"
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