JTS Automotive NAPA AutoCare Center 144 Chambeau Road, Fort Wayne, IN 46805

"Worst car repair experience of my life. Very poor communication. They told us it would take half a day to replace a part- they had our car for FIVE days. They always promised they were "almost done" and would call when it was done, but I always had to call (several hours after the time they promised it'd be done by) only to hear that it was going to be ever longer. When they finally finished with it, they parked it in grass/gravel littered with screws and other pieces of metal. We left for a trip that same day and ended up on the side of the road within 30 minutes due to a screw in our tire. Obviously can't be certain it was from them, but it seems awfully coincidental to say the least."

"Yea! JTS Automotive! I have A/C again! The radiator leak is fixed! Ole Blue is purring like a kitten! Thanks to Jeremy and the great techs!"

"Brought my vehicle in to get oil leak and oil changed. Picked up 2 days later and was told it was fixed. Got home and nope not fixed. It is leaking about a quart every other day.... so, not like a micro leak..... Now I have called a few times and left messages (during their posted business hours) and still no call back. For a service business, they should really try to provide service. Another business to put on the NEVER USE and tell everyone about."

"If I could post and rate without any (rating 0) stars I would. JTS is not what it used to be. They are now overpriced and neglectful. I advise anyone to utilize a different repair shop. Values and integrity are important and it is quite apparent that the new owners lack these attributes. There were 3 failures or mistakes made on their part. When you pay this amount of money (which is insane, even with the so-called discount) to just fail to inform a client of repairs needed, the other two details were minimal. But if they failed to do several services that you paid for, you start questioning if they even completed what you paid for. Even after calling them and informing them of why I had a problem. All they said was we all make mistakes. They didn’t even ask me for my name, to find out which tech did the service to correct the issue. Very unethical and do not know how to run a business. The manager was supposedly on vacation but the worker also didn’t offer to take my information down to have the manager handle the matter upon his return. Not worth the money or the time. Appears to not value their customers."

"Just received my vehicle, seems to be working fine now. Eric and Jim were very professional and reasonable. I’m glad to have the work done cheaper than Bob Thomas or another dealer would have charged, but I would have spent more at a dealer if I’d known the lobby and shop would stink up my clothes and my car with cigarette smell as much as they did. A few dirty spots on the vehicle were left when I picked it up, but because Eric noticed when I mentioned it, they will mail me Mike’s wash coupons. I thought this was super admirable and an example of their effort to serve their customers. In total: Was the service the most satisfactory? No, there are loose ends like the smoke and the mud. Could it be better? Yes. Was I taken care of, and would I recommend JTS? Maybe. I’d love to see if they clean up a bit to meet the modern expectations of non-smokers, but yes, fair rates, fair work, very cool guys."