Lockhart Cadillac Collision Center Indianapolis, IN 46256

"I dont recommend this shop. I called on Tuesday and they said my car was done and it needed was a quality inspection. Today is Friday 3 days later and they still cant do the inspection. I called the last 2 days in a row to see if it was done and they said thet they have not gotten around to it. How long can an inspection take. The only work they did was replace a bakc windshield and a tail light. Im the one that has to call almost every day for almost 2 weeks to get updates. I been told they will call me for updates and they never do. There is no sense of urgency here. Only reason i took my car here was because my insurance recommend it. I suggest not to bring it here if you are with progressive. I had a quote at at safelight for the windshield and they could of done it the same day within 2 hours. I updated my review. They did a great job fixing the car and left it like new. Only need to work on communication a little better."

"Amazing how they warranty their repairs. I had a bumper problem from work done approx. 10 years! Andrew was so professional and eager to please! Great company!"

"Made an appointment to get an estimate for my repairs. Was not told that my car would have to stay at the shop for 48-72 hrs while they come up with the estimate since my insurance is with State Farm. Lady on the phone did not tell me any of this when I made the initial appointment and came off as unprofessional both time I spoke with her. I scheduled this for my day off and it would have been nice to know ahead of time since I could have planned better around work. Otherwise I'd need to use my car to get to and from work while they're doing the estimate."

"2016 Jeep Wrangler Sahara Unlimited 1 prior owner before me. 81k miles Literally the worst experience. After verbally describing, sending photos, videos and writing a paragraph on what happened during a collision to Progressive and Lockhart the communication and accountability was nowhere to be found. I spoke to about 6 different people during a 2 month span on all of the issues after the collision in full detail. There were 2 different times I was given specific days on when to call once the Jeep was ready, both times parts where “received wrong” but not ordered wrong. Therefor that extended the process of my repair. I received calls asking me to prove myself on repairs I sent photos on from the collision, As if I’m wanting them to pay for something that happened elsewhere. I went to pick my Jeep up 2 months later basically and they didn’t even perform the basic alignment which I explained the steering wheel is angled clockwise. This was a head on collision, common sense…. Had to take the Jeep back again for another day. TENT REPLACEMENT IS BAD!!! AFTER THEY TOLD ME THEY DID A QUALITY CHECK GUYS!!! Brings us to today, just left another shop. Lockhart ZIP TIED my passenger turn signal for whatever reason. Also, the flood light isn’t working either. As you can see in the photos, these are clearly things you would think they’d actually repair. They did not repair the wind noise coming through my door as they said wasn’t relayed from Progressive along with everything else miscommunicated. At this point, they skipped over an entire list and repaired what they had time for. I had to argue just for them to do the alignment as they said it wasn't relayed to them. As a collision shop, wouldn’t you make sure your client’s vehicle drives straight at least? My Jeep literally drives exactly how it did leaving the accident. Like how do I explain repairs to a collision if I don’t know nothing about cars?? You be the judge. Check the photos. No lies told. Lockhart I’m not sending you an email as that seems to be your common response on negative reviews. Just do better. Sad thing is, a great company recommended you guys."