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Caliber Collision
4002 South Arlington Avenue, Indianapolis, Indiana 46203
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About the Caliber Collision
Caliber Collision is a reputable car repair institution located at 4002 South Arlington Avenue in Indianapolis, Indiana. With a commitment to excellence and customer satisfaction, Caliber Collision offers top-quality auto body repair services for all types of vehicles. Their skilled technicians use the latest technology and techniques to ensure your vehicle is restored to its pre-accident condition. Whether you need minor dent repair or major collision damage restoration, Caliber Collision is the go-to destination for reliable and efficient car repair services. Trust Caliber Collision to get you back on the road safely and quickly.
Photos of Caliber Collision
4002 S Arlington Ave, Indianapolis, IN 46203, United States
Opening hours of Caliber Collision
Monday:
07:30 - 17:30
Tuesday:
07:30 - 17:30
Wednesday:
07:30 - 17:30
Thursday:
07:30 - 17:30
Friday:
07:30 - 17:30
Saturday:
Closed
Sunday:
Closed
Reviews of Caliber Collision
"We came to this location because it was one of the recommended nearby shops from insurance after someone hit and run our car. I would avoid coming here if possible, or just avoid Brent. He was the person assigned to communicate with throughout the process and do the estimate for repairs. Upon dropping the car off he was extremely rude and left us sitting in the lobby for 10 minutes before telling us he didn’t need anything further from us after he ASKED us to follow him inside. Brent then called two days later stating our car was almost finished and would be ready by the end of the following week. Apparently this was not the case because we received another call the following Monday where Brent vehemently denied he never told us that. I pulled up my call log and THEN he admitted he called the wrong customer. He was incredibly patronizing every conversation and had a condescending tone. All in all, sort of OK but Brent made this an undesirable experience."
"Very good work and did a very good job in communicating some extenuated circumstances that effected the cars returned. Caliber did an excellent job in keeping me informed and the extra time was justified. I worked with Brent and he was knowledgeable and his customer service was excellent."
"It took caliber a month to fix what looked like a minor repair. Something that should’ve not have taken more than a week and a half to two weeks. (They had my car for a month) I’ve had bodywork done on cars before. I was paying out of pocket for my rental, it was only after I mentioned that to them that they acted like they were going to speed the process up. Which still really didn’t happen. The part was either ordered incorrectly for my car or was sent to them incorrectly. I don’t know who was to blame for that. I’m sure I’ll never know. Don’t care. My windshield was damaged during my repair process. Caliber wanted to replace the windshield at their expensive course. I was hesitant because I’ve had a bad experience with a windshield replacement in the past somewhere else. I was assured they are the glass specialist and it would be fine. Now there is something rattling and I don’t know if it’s from the bodywork repair or if it’s a problem with the Windshield replacement. I’m annoyed by it every time I drive my car now. I technically need to take my car back in so they can fix whatever isn’t right but I can’t even fathom the idea, and to figure out how that’s gonna happen unless they’re going to give me something to drive while they fix it. The hood of my car is also misaligned, which was not a problem when I took it in for what was a minor looking repair to the passenger side under the door. Not sure why my hood had to be messed with, but if they did have to mess with it, they could’ve at least put it back on properly. My husband and I both noticed that every day now. I will never recommend caliber or go there again. A very frustrating process. I had bodywork done somewhere else about two years ago, much worse damage parts had to be ordered. Paint had to be done and I got my car back in a week and a half. There were supply issues then as well, so I don’t believe the Excuses caliber gives…."
"Excellent quality on repair and paint. Lines of the body parts are all even and precise. Daily texts and phone calls several times a week. They even have an online tool that has a running total of the price of your repair as well as estimated completion date. The customer service was amazing. The repair was just as amazing. Everyone there was extremely nice. They even washed my car inside and out and vacuumed out the inside. Looks like a brand new car again when I got it back. Much better than the condition they got it in. I would recommend them to anyone."
"Caliber Collision did an outstanding job fixing our car. They are very nice and easy to work with. They communicate very well and let you know the status of your vehicle and what is happening. They take care of your vehicle while they have it and I always trusted that it was in good hands. They went above and beyond for us as they not only fixed the original issues, but also spent extra time and care to fix other vehicle components as well. We’ve taken our car to them on several occasions and they even detailed the inside and outside for free each time. This kind of service and dedication to the customer is rare these days. I can’t praise them enough for their service and quality. They are really excellent."
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