Andy Mohr Collision Center - Plainfield

"My vehicle is awesome They even cleaned up the interior which was dirty They ran behind schedule due to parts and the holiday Thanks for the good work"

"Samantha was very nice and helpful. I can't remember the guy in the office with her but he was also very helpful as well. And my mom and I are happy about the results of our car! Thank you guys!!"

"2) It won’t let me respond to the business owner after their comment about not finding my name in the system so i will post my response here: My name, along with my husband’s, is on the lease of a car that is in your shop, (technically my car also, because we only have the one between us) but it doesn’t really matter as I do not wish to discuss this further. Nothing can really be done to make this situation better. There seems to be a repeated history of a lack of communication and openness from your service center as stated by other reviewers. We do understand that many businesses are short staffed and are taking longer than normal to complete things but if we were openly communicated this ahead of time, we would not be frustrated. We should not have to learn that on the day of completion our car is not fixed. And, we should not have to learn that by calling the center. Our 2 week estimate is well over a month now, and, again we understand that things are running slow, the timeline keeps getting pushed out every week, which is not really the issue. The issue is that we are told, “oh, actually no, your car isn’t ready today”, and then a new date given. We are only told this information on the day of, when we call to confirm if we can pick up the car. No one communicates to us, not even 24 hours ahead that your car won’t be ready. We all work with a large number of customers/clients, and it is common courtesy to give them a notice ahead of time if something will not be completed or if something has changed. We work long hours, we have to take time off and plan ahead of time so that we can pick up the car on XYZ day, in your normal business hours, only to find out that the car won’t be ready the day of. It seems like some business practices need to be changed so that customers will not be left frustrated. Thank you for taking the time to respond. Have a good day. ——————————————————————- 1) The negatives reviews are ACCURATE. The mentions of lack of customer service, lack of communication, inconsistency with completion times, and overall poor management is what this collision center is known for. Everyone working there seems to be on their own agenda. I understand that businesses these days are short staffed, but this no way to run a business. I even feel bad for the employees that work there because it seems like this behavior is not only faced by the customers but internally by the employees as well. Poor management all throughout. Also contacting Dawn Wheeler as suggested by the “owner” themselves won’t really do much. They tell you to contact her because they need a point person to take customers concerns and then will either say they are not responsible or will somehow change the conversation to blaming you instead. Regardless, you still won’t get your car, and your concerns will be ignored. Those who have had positive reviews seem like the lucky one but there is no guarantee you will get someone good and punctual to work on your vehicle. Good luck!"

"Worst decision I have ever made. They have had my 85K$ 2016 black ops f250 with 200 miles on it for 6 months. It was in a accident that was sideswiped and needed 12k in repair. About 2 weekes ago they finally said it was ready. Right away I noticed that the hood and fender didn't align correctly. I have attached all the pictures and video for proof. I was so mad because it had been 6 months of waiting that they told me to take my truck for the weekend to see if I notice anything else. After driving it, the check engine light came on after 5 miles. The truck pulled hard right. I was already scared again. I was so disappointed i drove it to another collision center for inspection. Here is what they discovered. Please see the pictures. They all have caption. Now I have to give them back the truck so they can redo everything. Nothing they did is correct. My insurance company made them pay for a rental which I am currently driving. There is much more to this list than listed. I would never take anything here. Save your time and money and go elsewhere. Im sure I wont have my truck for at least another 6 months and nothing will come back 100%."