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Ulta Beauty
8487 Union Chapel Road, Indianapolis, Indiana, United States
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About the Ulta Beauty
Ulta Beauty is a premier beauty salon and store located in Indianapolis, Indiana. Offering a wide range of services including hair care, makeup, skincare, and more, Ulta Beauty is your one-stop shop for all things beauty. With a team of skilled professionals and a vast selection of top-quality products, you can trust Ulta Beauty to help you look and feel your best. Visit us at 8487 Union Chapel Road for a truly pampering experience.
Photos of Ulta Beauty
8487 Union Chapel Rd #720, Indianapolis, IN 46240, United States
Opening hours of Ulta Beauty
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 21:00
Friday:
10:00 - 21:00
Saturday:
10:00 - 21:00
Sunday:
11:00 - 18:00
Reviews of Ulta Beauty
"Taylor is the best stylist! She's a joy ...warm, personable and wicked funny! I enjoy getting my hair done by her every time! She does an amazing job and is at the Keystone location. I have natural curly, thin hair and she knows just how to color, cut and style it!"
"I’ve always said that the success of a business is dependent on the quality of its employees. I truly hope that corporate and the management team are noticing the exceptional value that Kasie, brings to Ulta Beauty. Kasie went above and beyond to meets my needs. I am a retired forester, who truly does not understand the language of makeup. Hardly able to articulate my needs, other than I was starting from scratch and needed to fill my makeup “tacklebox”, Kasie stepped right up to the challenge. I have a complex array of skin tones with redness and Kasie color matched me perfectly. I nearly cried. We covered nearly the entire store, as she helped me choose mascaras, blush, tweezermans, brushes, setting powders, primers, eyebrow volumizers, setting spray, face wash, serum, and the best hairbrush I’ve ever used. Kasie made sure that I would have success on my own by teaching me priceless pro tips. Even though I struggled to find my words, it was as if Kasie was reading my vibe and mind. I didn’t even bat an eye dropping nearly $400 at Ulta Beauty, because I knew that this was a curated investment. Thank you Kasie, I feel beautiful. You deserve a raise and so much more!"
"I came in to on December 30 around 7 o’clock and asked two different associates for help, I asked a thin red head woman for help first, she was very dismissive and said to hold up the product Next to my daughters face, and offered no other help. Secondly, I asked another taller woman if she could assist us and she said she would in a minute. She stood around talking as we walked past multiple times and could not be bothered. My daughter asked me to ask them again, but clearly they had no interest in the assisting and she left very sad."
"I intended to purchase false eyelashes that had a red sticker that covered the regular price that advertised the item for $1.25 per pack. When the cashier rang up my items, the lashes rang up at full price ($12.99). The cashier informed a member of management that the lashes were ringing up at $12.99, but wanted to confirm if they were still $1.25. The manager replied that she changed the price in the system the night before and that they should be ringing up at $12.99. I walked over to the section where the lashes are located and showed the manager the sticker that indicated they were $1.25. The manager proceeded to offer the following explanation: 1. The store is going through a reset, so products are being shifted. 2. Although the product I attempted to purchase matched the product that was advertised for $1.25, she would not honor the price because the exact same item was also displayed on a separate peg rack directly underneath for $12.99, so I would have to pay the higher price. 3. When I asked why the sticker was still displayed if they would not honor the price, she said they might receive the product on the truck that arrives Monday and at that time they would restock, if necessary. As someone who worked many years in retail and who has done several resets and revisions, the explanation I received was illogical at best. To simplify the situation, there was a double-facing of two identical products. One priced at $12.99, the other at $1.25. I chose the product from the $1.25 peg. Why would the store advertise the item at $1.25 and not honor the advertised price? A store reset is not the customer's concern nor should it be. Further, why refuse to remove the $1.25 sticker to prevent other customers from falling for the same false advertisement to eliminate this situation from occurring? As a platinum rewards member I was highly disappointed in the way the situation was handled. I have a choice in where I choose to spend my money on beauty products, and have no problem taking my business where I am valued as a customer. I hope this feedback is shared with the store in hopes that should mark downs occur, that the advertised price is honored regardless of what changes are being made in the store behind the scenes. Customers don't care - they simply want to pay the price that's advertised to them. Nothing more, nothing less."
"This location treats their shoppers like criminals. I was hovered over, asked constantly if I needed help over and over, and made to feel uncomfortable. I had to listen to two employees force conversation as they stood close to me and stared at me smelling the perfumes. It completely ruined my shopping experience. The managers' responses to these complaints are extremely condescending. There have been multiple complaints of profiling in these reviews over the span of months at this location, and she continues to encourage this type of experience for her shoppers. I will never come back to this location, and if you want to shop comfortably, I suggest a different location. It is absolutely ridiculous and disgusting. I have worked in customer service for over 10 years and would never treat a customer like they treated me, like I was less than."
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