Color Craft Autobody

"Well I accidentally hit a deer in the early morning and had it towed to Color Craft. They again did an amazing job and insurance was involved. My car looks brand new!!! I can’t thank them enough for doing an amazing job!!!"

"Best paint and body shop in NW Indiana. Give Stephenie a call so Mike and his crew can work their magic on your daily vehicle or your hot rod. They did a killer job painting my fiberglass hood and blending the paint."

"Picked up painted parts today everything looked great. They know how to treat and take care or there customers."

"I would not recommend, they did not take care of my car at all! I get it takes time to fix body damage, but three weeks of having my car you would expect it to come back in great condition. Right off the bat they did not fix a piece and there was a horrendous smell inside my car. They agreed to order the part which was fine but upon further inspection they didn’t even take the time to clean all the dust from whatever they sanded, tried to hide that they broke a piece and everything didn’t align and just left my car broke! They again agreed to take care of it order the correct piece but why wasn’t that done in the first place. Then had the nerve to tell me I needed to take my car to the dealer because the keyless system wasn’t on there end. YES IT WAS!! They said it was just unplugged but it is literally broken. They plugged it back in to a broken piece. I am done and will tell everyone to stay clear of this business!!!"

"I had to have my car towed a few weeks back and unfortunately the tow truck couldn't unload the car without damaging the lip. I took a day off to go around and shop for prices and availability, that's when I met and spoke to the owner Mike Bates. During the estimation process he said the lips weren't available since the car is too old, but I could get an aftermarket one and put it on. No problem, I know the car is old and parts are hard to find. Feeling comfortable with his assessment and his quote, I ordered an aftermarket lip, brand new hardware kit, and brought the vehicle to the shop. I figured since the car was there, I would bring a spare door with too as the old one was tweaked years ago and would pay to have them fit and replace it. I dropped the car off on Setepmber 30th in the morning before work with the door, new lip, and hardware kit. The next day I received a phone call from the girl up front that they couldn't use the door or the lip. Shocked, I asked some basic questions, like what's wrong with it, and what my options were. She gave vague answers on the phone to the effect of "well we just can't" and "well it's no good". I asked to speak with Mike to get a more in-depth explanation and she gave me attitude and said "you dont need any other explanation because thats what he said". I was shocked and didn't see the issue with wanting someone to give their opinion 1st hand. Afterall, I do have to go back to the manufacturer of the part, and seller of the door and give them a reason on why I have to return them. I didn't feel this was unreasonable. She hung up on me while over-talking me. The same day, I picked up the car, parts, and Mike said if I can find an OEM lip, he would have no problem putting it on and painting it. I returned the aftermarket lip, thankfully found a guy in the middle of nowhere that still had a brand new oem lip, paid to have it shipped and it arrived today. 10/9/19 I called back at 10:00am, where the same woman answered the phone and I explained that I have the lip now and would like to schedule an appointment. She said, ok, no problem I'll call you back shortly to schedule you in. Fast-forward to 3:00pm today and I tried to call back, it went to voicemail after ringing for a minute. I had my mother call from a different number to see if my phone was screwy and they answered right away. The same woman answered the phone and she seemed caught off guard. I just asked if they had an opening yet, and she apologized that they were too busy today to return my phone call. I said no problem, just let me know the next day you have an opening. She told me in 2 weeks, but they would not fit the part to the car, only paint it. I asked why they don't feel comfortable doing that, she said "we just dont". Knowing they haven't seen the new part, I'm curious why they wouldn't feel comfortable so I just asked "why don't you feel comfortable, is it the part or?" and she rudely responded "we dont need a reason". I asked why she was being so rude and she hung up on me. I'm not sure what the deal with this place is, the outside looks nice, I seemingly thought the owner was a genuinely good guy but it seems their skill set is limited, and their people skills even more. I judge people by actions not looks. You can have the best exterior of any shop in the area, and have the worst actions, and those actions alone will define you and your business. I would recommend taking your classic cars elsewhere."