St. James Hotel Selma, Tapestry Collection by Hilton

1200 Water Avenue, Selma, AL 36703

"The walls have something running down them. The windows in the courtyard look like about to fall out. The restaurant is closed, but not mentioned until you get there. The cable is half working but it has been like that fir a whike Don't tell the ront desk about any issue they cannot help because management is not available evidently after 3:30pm. I know that because when calling the corporate help desk the lady there could not get a hold of management. Yet the corporate office cannot help you get into a different hotel without you being willing to pay 2 hotel stays. They are sorry about it but nothing we can do to help. Worthless."

"This was an horrible experience. When I got in the room it was too late and I was too tired to change rooms. Also, I clean my own room and use my own towels anyways, when I visit hotels. Their was no cable TV the whole week. I also went two days without internet, which had me backed up at work as a remote worker. The first thing I noticed when walking into the room was the stale smell. I went in the bathroom and there was a dried up towel hanging over the shower that had been used by someone. The toilet had hair inside and on the seat. There were also streaks from whoever used the toilet last. The shower had hair and also the sink. When I decided to leave early to catch up on my work, they would not refund me for the last day. It was either stay in those conditions or leave, So, I left without being refunded. I had to drive almost 5 hours to the office, which I do not work from. Then turn around and drive about 7 hours to get back home. I lost a lot of money dealing with them, when it was their fault. I wish I had more pictures, but I had cleaned up most of the issues. The only thing I liked about the hotel was the view from the porch of the river. Beware of this place, it is not what it seems with the pictures on the internet. I have stayed in Selma plenty of times, but this was the only visit I didn't enjoy."

"I’m giving one star because the staff is polite, outside of that, my room has ants (I have video evidence), room has no telephone, no fridge, no microwave, no overhead light(s), someone else’s hair all over one of the beds when I checked in, poor paint job rehab throughout the room & hotel aka don’t believe the pics on the website, they are photographic lies. Still waiting for my refund."

"I am giving 2 starts for lack of service. The room that I was given was not ready for occupancy. No coffee machine. Air conditioning was loud and blowing warm air during nighttime. I went to the front desk few times and there was no one available to help. At one point the restaurant staff was at front desk and cannot help me because she did it know what to do. The hotel was labeled Tribute Collection but it lacks service."

"Highly disappointed!! I’ve stayed at St. James several times but this time has ended it all for me. I booked online via my Hilton app but didn’t arrive until after 10 that night. I checked in on the app and received a digital key. I got in the room and was shocked but because it was so late and I had to leave the next morning at 5 am I went to sleep. The next morning I told the girl at the front counter what my room looked like and she said that room is out of order and never should have been assigned to you. So long story short, I was promised a refund but instead I was charged extra and I never received the refund. I talked to the GM and she stated she would handle it and call me back but now 2 months later still no call and no refund. Charging $205.57 to the game I guess! They got me this time but no more, I will never stay there again!!!!"