Tom and Eds Auto Body
10730 Broadway, Crown Point, Indiana 46307
About the Business
Tom and Ed's Auto Body is a trusted car repair institution located at 10730 Broadway in Crown Point, Indiana, United States. With years of experience and a team of skilled technicians, we are dedicated to providing top-quality auto body repairs and services. Whether you need collision repair, dent removal, or paint touch-ups, our expert staff is here to get your vehicle back on the road looking as good as new. Visit us today for all your car repair needs.
Photos
Contacts
10730 Broadway, Crown Point, IN 46307, United States
Opening hours
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews
"Communication Skills Lacking. I've been a customer of Tom & Ed's for years now. As a Progressive-recommended shop in prior years they've done excellent work, completed on time and with good communication. However, after my recent experience I am going to be rethinking using them again. Front-end damage took nearly a full month to repair. Along the way I got virtually no updates. When I called for status, it was one excuse after another (wrong/missing/unusable parts received, people on vacation, etc). When the car was finally ready (no one called me to let me know, I had to call and ask - again), I went to pay the deductible and asked what the final cost to insurance was. The final number was 45% higher than the original figure! When I asked why I was never informed of this difference, they acted like it was weird that I even care "since it's going through insurance". Yeah, when it's being billed through MY policy, and going to affect MY future premium, I CARE. The car was repaired well, so that's the only reason I'm leaving 2 stars instead of 1. Then again, for what it ended up costing I should be expecting perfection (which it is NOT - but choose your battles, right?). Seems like maybe you implemented this Carwise application to help with communication and customer expectations, but here it is several hours after pickup and the app still shows an expected pickup of 3 days ago, and that it's not ready for pickup - so what good is the app if it's not being updated? Bottom line: Tom & Eds needs to focus on better communication across the board."
"We took our car to the Crown Point location after being in an accident. From beginning to end they were AWESOME!! Answered all our questions and concerns with professionalism and patience. Everyone there is very easy to deal with and they did a spectacular job on the repairs and body work!"
"Luis did my estimate and contacted me right away. He also followed up with me and when I came to clean out my car he offered to help me. Excellent service , extremely happy with the service and professionalism of this place. Thanks again Luis for all your help."
"35+ days just to replace a rear quarter panel and a taillight. They pushed our date back twice saying the mechanic was too busy, and had an apt another day. They also said they were replacing an interior cracked panel, and circled the crack with a green marker. They never did, and we are left with a hole and green circle Van came out great on the outside, so I didn't make this a 1 star. I would not go back."
"Milk billable hours, and they will promise you things they won’t deliver on. Dropped our Yukon off on scheduled date July 17th and they said if it goes over then they cover any extra rental days insurance won’t cover outside of the 28 days. They had to replace one rear quarter panel, and af 3 weeks of calling to check status they told us parts were late. Then car was ready to pick up Aug 17th close to closing so technically Aug 18th. 4 days over the rental coverage and Tom said sorry I can’t be responsible because parts were late. Total job was 2400 + 500 deductible = 3100 and car is still not completely finished yet. They told us that the PPF coating goes on in a month and the 2400 already covers it and bring it back in 30 days. We will see if they stand up to their word again in 30 days."
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