The UPS Store,

3590-B US-31, Pelham, AL 35124, United States

"Have lived in the Alabaster/Pelham area for more than a decade and have been using this place to ship packages for most of that time. Until now. Given how slow the USPS has become, wanted to make sure my sister got the three birthday cards me, my wife and kid wanted to send her prior to her big day. Sent on a Wednesday, paid high price for Friday delivery. Was told by the owner that if it didn't make it by Friday, it'd be delivered Saturday or worst case Sunday, her birthday. Wasn't delivered until the following Tuesday. I could have spent #1.50 for three stamps, but instead spent almost #20 for the same arrival time. When I visited the store on Monday (before package had been delivered and after my sister's birthday), the young lady behind the counter told me to "look at my receipt - it says 'estimated' day of delivery" repeatedly, even after I told her the owner said it would be delivered Friday, Saturday or Sunday. Found out from this not-too-pleasant employee that trucks don't go out on Saturday and Sunday, which contradicted the owner of the store. Asked for the owner to call me - this happened in January - and it's the of February and still no call. Meanwhile, FedEx folks in the WalMart store have been great to deal with, packages are the same prices to ship and get there almost always PRIOR to the paid for arrival date. Bad customer services vs. Good customer service - FedEx is the clear winner."

"First time visiting. It was a good visit. Open on Sundays so convenient fir Christmas shipping."

"Always nice and very helpful. Things I ship from here get to the destination. Nice selection of packing and shipping supplies."

"They ALWAYS give me GREAT service. Thank you to the employees that work hard for everyone that enters the store."

"Always friendly, helpful and professional!! Great customer service!! My go-to for all shipping needs. Highly recommend!!"