Splash 8811 Ladue Road, St. Louis, MO 63124

"I somewhat love shopping here. I’ve been shopping here since I was 11 because my mother used to work close by. I am now almost 23. The clothing is very cute and trendy. I have an issue with the staff. Every time I walk in, I’m ignored, and no one greets me. I am very respectful and stay to myself when shopping in here. I have never caused any issues. There are two older grown women that work in there one is blonde, one is brunette. I’ve never had an issue with the brunette. The blonde is very snooty and rude along with some of the other young ladies that work in there. The blonde wants to make sure that you KNOW everything is “very expensive”. Yes I am aware this is a designer boutique. I wear free people when I’m walking in which is one of the brands they sell on the store. Then proceeds to ask you and your friends what school they came from to act like they’re better if you give the wrong answer. I shut her up by telling her I went to Parsons the new school in New York City. We are all in our 20s at some point in our life’s please do not try one up myself and my friends when shopping in your store."

"I won't shop there again. I brought in a sweater that I had bought And with a receipt they would not take it back because I was too late in getting it back to the store after only 3 weeks. I would have been happy to have store credit but there was no budging so I wasted $60. To keep customers there should be some flexibility and interest in wanting to continue to have business with them."

"We have loved absolutely everything we have bought from Splash! My daughter recently went through Rush at TCU and we found the most adorable dresses for that week. Splash is going to be her go to place for multiple events in the future!!"

"Just as the other reviewer‘s mentioned, their customer service is extremely bizarre. The customer service lacks. They are incredibly rude, and unhelpful. They had sent me the incorrect merchandise and told me to return it. Upon them receiving the merchandise, they decided to deny the return, as well as keep the merchandise as well. I’ve called to speak to the associate in charge of the returns, and the other associates kept lying informing me that he wasn’t in the store. The associates also hung up on me and ended my call 25 times when I asked to speak to the associate who handles returns. This store is insane."

"I have been shopping at Splash for over a year. It is well-known in St. Louis that the clothes are great and the customer service is sub-par. However, I experienced a new level of horrendous customer service yesterday. I attempted to return a lounge set nine days after purchasing it. I tried it on at home before making the decision to return. The elderly blonde sales associate refused to accept my return after wrongfully accusing me of detaching tags and wearing the set. She was extremely rude and told me the set “reeked” of perfume. She proceeded to examine the plastic part of the tags and told me I bent them to remove the paper. After arguing back and forth, she wrote all over my receipt “do not allow return”. The way they treat their customers is a shame and I would not recommend Splash to anyone."