Baptist Medical Group Columbus Children's Clinic 200 Park Creek Drive, Columbus, MS 39705

"Dr. Sykes is amazing, however the black lady at the front desk is extremely rude! This is not the first run in that I’ve had with her either. I’ve been about 4 times and all 4 times she has had an extremely bad attitude. I called to say I was running behind but that I would be there shortly. When I came in she told me that the next time I’m late my daughter would not be seen. I almost smacked her ."

"I’ve been dealing with Dr Sykes for over 26 years. I’ve always gotten the best care for my children and up until lately it’s been easy to call and set up appointments and get timely information. On several occasions I’ve called to get shot records, information, ask questions and or schedule an appointment and I’ve never gotten the call back I was told I would get. I’ve had to call back and have been put on hold so long I drove half way from West Point and was still on hold when I walked in the office! Customer service has slowly gone down and I hope that it gets better because in the past it’s been great!"

"Came for a well child checkup. Arrived on time for appt at 10am, wasn’t called back until 1110, and doc didn’t come in the room until 1155. They were down 2 providers and knew they were running very behind but never told us until I asked at 1100 if we had been forgotten about. Talked to the doc about the wait and she was surprised we had not been told about the wait or asked if we wanted to reschedule."

"Dr pam was very nice. how ever the other ladies that we have seen were also nice but have misdiagnosed my kids twice. They are always unsure of what the issue is. So they just go with what they think it is. One my son had 3 little bumps by his mouth. They never seemed to bother him. They told us he had hand foot and mouth. Turns out he only had a reaction to cow milk. Another thing the woman in the front when you sign in is so rude. She was all nice when I was signing in until she seen I had all 3 kids that needed to be seen and her whole demeanor changed. Also my daughter has had a bad cough for years that never go away and they will not look further into it so we have to else where and see why this cough won't go away. Lastly they never told us they will no longer accept our insurance until last min when my infant has shots due."

"We have had very positive interactions with all staff at Columbus Children's Clinic. They are very kind and take time to talk with you and answer questions. They are on their toes and have their eyes open to figure out what is wrong with our children. One NP even insisted we take our son for an MRI when he was having severe headaches just to make sure. Turns out he needed brain surgery due to hydrocephalus.....we are VERY thankful that Amy was insistent.....our son is now headache free after surgery, Praise God! Also, yes, the wait is WAY TOO LONG when you go as a walk in. I have not waited long when I make an appt ahead of time. But lets face it, when I walk in last minute with my child, I consider it a blessing that they fit me in....even if I have to wait."