Hampton Inn Winfield

"Good service yet coffee maker was out for check in and at Breakfast. We always love getting coffee from the lobby during check in and at Breakfast wherever we stay at. Said they were waiting for someone to come out and repair. You would think they could have went to Walmart nearby and buy a coffee maker to save the day."

"Frequent repeat guest due to family in the area. However, we were awakened at 5:59 this morning by a fire alarm. Apparently a problem with a toaster turned too high and unattended caused the smoke. We were told it is not the first time. Suggestions: 1. Remove the toaster and replace with one less sensitive. Put sign to warn guests not to leave toaster unattended. 2. Have someone in the lobby explaining to guests so that we do not have to go out in the rain and cold and sit in our cars until we call back in to find out if it is all clear. We checked out immediately since our adrenaline levels were too high to go back to sleep. This was not a happy visit."

"With many years of travel under my belt both in the military and as a civilian, I have to rank this hotel as the best I have ever stayed at. Clean room / bathroom, comfortable bed and amenities. Breakfast had a great variety of delicious food that was well prepared / cooked. Staff went above and beyond to make sure I had everything I needed. Big shout out to Pebble Thomas (Front Office Manager), who took care of all my wife and my needs. Look forward to another stay in May."

"This was one of the best hotels we have ever stayed in. From the comfy beds, cleanliness, and awesome staff. Wish we could give them 10 stars. They deserve it."

"My husband and I had to travel to Winfield on 10/20/2023 so we chose this hotel due to the reviews and location. We were there to put our daughter and unborn child to rest that passed on that prior Monday. We arrived at this hotel after noon proceeded to check in. As AARP members our room was priced at $150. We paid cash and was then told their door key machine was down and they would have to let us in our room. After entering the room I noticed a very strong odor of urine from the bathroom floor. I called the desk and a young lady came in and sprayed something in the toilet which did no good. After 4 hours I went back to the desk and asked if we could have our room key and was told they could not make keys till Tuesday! I then get an alert from my bank showing that this hotel charged my debit card $216.52. I immediately went back to the desk and the lady assured me it was just a hold and after the night audit it would come off my card. This morning we wake up to bury our daughter and unborn child to only find the charge still on my card. I again go back to the desk and was informed that the lady that checked us in not only took the cash but charged the card!!! The lady said “I will call my GM and get this fixed” this was at 10am. After the funeral we went back due to not receiving a call that this was corrected and was told that the Assistant Manager was going to fix it. This was already so unbelievable heartbreaking why we were there and now we have to deal with this! As of 6pm we still have not heard from this hotel nor has our debit card been credited back."