Holiday Inn Express & Suites Mobile West - I-10, an IHG Hotel 5190 Motel Court, Mobile, AL 36619

"Doors have been slamming since 3:30 this morning , called the front desk ,she said sorry people are checking out, who checks out at 3:30 in the morning? Still another night with no sleep and have to be at work at 10 and afterwards drive 6 hours."

"There is no microwave in the rooms. Need to ho so far if you need to warm up things. Bath tubs are disgusting."

"0 stars if possible. I can’t believe this is listed under the IHG brand. The rooms were gross and not cleaned in weeks. Dust everywhere, mildew smell in the rooms, and the bathroom was not fit for use by paying customers. The pool was next to the interstate so the noise is crazy. Plus this property is under renovation, which should be disclosed when you reserve a room since no one wants to stay in a construction zone. Will never be back!"

"Lovely hotel, very convenient location and nice staff. I'm only giving four stars for how the toilet had to be flushed 3-4 times for everything to go - but I hear they are about to start renovating. Hopefully the choice of toilets will be better for the renovation... other than that, we loved our stay here. The breakfast had a great selection as well."

"I am giving this hotel a five star because of the fantastic customer service we received. Our Airbnb cancelled on us two hours from checking in as we were traveling back from Texas to see my son off for his deployment and headed back to Florida. We had a toddler in the car and my daughter is six months pregnant. All of this in the middle of a hot summer! When we arrived at the hotel we were greeted with friendly smiling faces and immediately checked into a room. The staff helped us with our bags and getting into the elevator. After we were in the room for a bit we realized the floor under the air conditioner was soaking wet and it was humid in the room. When I went to the front desk the lady apologized and immediately moved us to a better room where we slept very comfortably. Yes this place needs a little work and does have a funny smell but to me, great customer service means ALOT. When I went up to the counter to check out the lady was very sweet and called me beautiful"