Publix Pharmacy at Calera Crossings

"I was told my prescription would be ready at 7:15. Got to the pharmacy at 7:09. The lady then says it will be another 30-45 minutes. I’m hot at this moment so I called and talked to a tech who then told me it wouldn’t be ready until 8:30. Absolutely ridiculous and poor management! They need to get their act together!"

"Bring a lunch with you when you come! You’re going to be waiting at least a hour every time! Drive through is horrible! Also there is one woman that works there and she’s terribly rude. Older brunette."

"It has been extremely difficult to get my refills in a timely manner. Sometimes they’re willing to admit that they’re just running behind and other times they make it seem like it’s unreasonable for me to expect that my prescriptions be filled by the time that they say they will be."

"This is literally THE worst Publix pharmacy!! It normally takes them 3 days to fill prescriptions. They will tell you it’s ready then when you go to pick up, it’s not and you will have to wait anywhere from a few hours or even another day for them to fill it. It is also impossible to get anyone on the phone. Tried calling 6 times today and was hung up on every time. I never had any issues with the Publix Pharmacy in Alabaster or Chelsea."

"Medicine is never ready when it’s supposed to be. We automatically renew my wife’s insulin by phone the night before we pick up, we call and check to see if it’s ready before picking up(because this is a nearly every time occurrence), and when we arrive it’s not ready and they ask us to come back and pick it up. Someone is dropping the ball in the process. When you bring it up they are rude and snappy about it. Terrible customer service and terrible time management."