PetSmart 4925 Promenade Parkway, Bessemer, AL 35022

"The cashier seems really nice, but she is also very sarcastic and really takes money serious. When I used a gift card, she was upset that I wasn't spending cash or my debit. "Wow must be nice having a gift card and not having to spend your money on all these items. Want to use some of it to donate then?" --this was her comment to me. I find that really odd.. They treat their fish, hermit crabs, small animals like garbage. Temperatures aren't right and the creatures seem miserable. Sometimes you will find some dead. Hermit crabs need heat and humidity at a 80/80 ratio. They keep it around 60 and no humidity. Poor creatures. They care nothing for their animals and get them from nasty mills. Take a look at the betta fish in the small cups next time. YIKES... ONE POSITIVE: I love their groomers. I would definitely find the one with the most experience, but they have always been caring with my animals. I love PetSmart for that reason only. They do well with your dogs."

"They have a big 2ft by 2ft sign says .99 cents it sits on directly on top of a metal bin full of cheap dog squeaky balls well that is until you check out and that's when you'll be charged 2.99 each!! False advertisement the big .99 cent sign means nothing!!"

"Fantastic customer service the cashier made sure to tell me about the rewards program which ended up saving me about $12 and earning me even more in reward points. It was exciting to find the type cat food that my cat likes at a reasonable price. The coupons that were available online were actually something I can use."

"I went to Petsmart in McCalla on August 3, 2022, I bought 2 beta fish, both in separate tanks. One fish (the teal one) didn’t even make it through the night, I went and exchanged it’s dead body for a new fish, the blue one, and now, not even 8 hours after, the blue beta is dying too. And the gold colored one isn’t far behind, he’s just laying on the bottom of the tank. I have all the correct water (beta water) and both tanks have a heater, filter, and light. I take the care of my fish VERY serious, because they are family to us. Every single fish I’ve bought from McCalla pet smart has died within the first 48 hours of being in my home. I will not be getting anymore fish from this store. And I suggest you not either."