Royal Subaru

"Sold me a car and check engine light came on driving it home. Brought it in for check engine light now I have a massive coolant leak and it’s been back 5 times and they didn’t fix it. Said free diagnostic then said $1900 to even diagnose it. It was not looking coolant before they “fixed” the check engine light. Basically saying it sucks for us because we bought it with no warranty and only want to give us less than half what we paid for it from them two months ago and try to roll that into a new car loan like a shady business. I would avoid at all costs."

"Great customer service in sales and finance dept. I worked with Jeremy who was very thorough. He even came in on his day off! I have no experience in service dept. wand will review again when I do."

"I just love their customer service representatives. The people in the service department are very personable, attentive and do not treat you as just another number coming through to set an appointment. I appreciate the time they take to assess your issue with your vehicle."

"Worst Subaru dealership in the US. Customer service doesn’t exist at all unless you’re buying new that day. Coming back the next day? You no longer matter. Did you get an extended warranty from Subaru for $5,000? Well hopefully you don’t want to use it here. The service department does not answer the phone. Ever. I literally mean ever. Maybe you should leave a voicemail? Don’t bother, I left 3 over a weeks time and no one contacted me. Reception is the absolute worst. The person working the phones the evening of 5/3 has no business being in customer service. She clearly hates her job and doesn’t even provide the slightest bit of service. She needs to be in the back of a kitchen where she can be rude and no one will see it. Not being able to get ahold of your service department for more than a week is unacceptable. And your receptionist telling me “Well they’re busy, what do you want them to do?” Maybe if they’re too busy to answer the phone or return voicemails they should have someone schedule for them. I have only ever had a positive outlook on Subaru but after my experience with this dealership, I will look to get away from the brand. They clearly don’t check out their dealerships and allow them to run like a short staffed Kmart. No customer service, ghetto, rude, entitled, employees. If I could give 0 stars I would. Such a disappointment. Hopefully management can get their act together and not have people like this working for them and actually have people to answer the phone in departments. STAY AWAY! Beware! I will be submitting a complaint to Subaru. How sad."