Burger King,

4420 Lincoln Hwy, Matteson, IL 60443, United States

"I attempted to visit this location a couple of times because I have a BK gift card and its on my route. The lines and wait times are ridiculous. I made an app purchase with the logic of ordering ahead may be faster. That thinking didn't help as there was a wait just to pickup the order. My order was made incorrectly. I returned to the establishment for correction. The place was like a high school lunchroom. A bunch of children on phones, loud talking/yelling/laughing, looking at phones and playing. I can understand why the lines are so long now. I can understand why orders are made incorrectly. What work is being done here? How can you focus on quality if you are focused on your phone? Where is proper management? Well..... I tossed the food and went to another establishment. Will not return."

"I honestly don't know why I even go to fast food restaurants anymore. There was no line, I put in my order like i always have, A bacon king meal large with a coke. I then proceeded to ask for no ketchup no mayo on the burger. I ask separately because most fast food employees don't really listen well. I noticed after she had told me to drive forward that she hadn't put plain on the burger appearing on the screen. I get up to the window and ask to make sure the burger is plain. To which they employee starts to scolding me about not telling her at the drivethrew. I didn't want to argue. There was no point. I just wanted my food, especially without spit. She then yells to her co-worker. Who I guess had already made the wrong order. so instead of re-making it while only one other person was in line, they thought it was a better idea to wipe the ketchup and mayo off the burger instead. I left out one little fact I am allergic to ketchup. I checked my burger before biting into it, as i always do for this very reason, and found ketchup on the meat. I have been allergic to ketchup my whole life and have ordered food plain for 34 years. I wasn't the one who forgot. You just chose not to wanna do your job and could have harmed me. Now I have an unedible burger, and I'm out money. I'm not going back just to start drama over a burger. So instead, I am writing this to warn everyone of this dumpster fire and their employees who would rather scold someone than do what they are being paid to do. Be careful if you decide to go to this Burger King. The picture of the burger had very little ketchup on it, but that is all it takes."

"I’ve been in the drive thru line for literally 25 minutes for $5 in food. It’s no wonder why these chains stay out of certain areas. If I was in the next town over it would be 5 minutes. Enjoy the food I didn’t pay for"

"Came here after a long day of work and went through the drive thru the 1st lady tells me it will be a will be a while because it's only 2 people there . I was will to wait. Then as I'm waiting another lady comes on and tells me I can not sit in the drive thur because she can not service me right now. I advised her I was will to wait and she told me I couldn't wait there. Then she stated I can come inside and order. It was a big inconvenience for me. I asked for corporate information she stated she don't have that . I asked for a manager she said she didn't have that either. The staff needs to improve on their customer service skills and they need more people."