Lou Fusz Chrysler Jeep Dodge Ram Vincennes

"I had a fantastic experience with Kraig who helped us buy our new Jeep. From the moment we walked into the dealership, he was attentive, knowledgeable, and went above and beyond to ensure we got the perfect vehicle for my needs. Him and his team patiently answered all of our questions, explained the features, and even took the time to demonstrate how everything worked. Kraig’s professionalism and friendly demeanor made the entire process enjoyable. We left the dealership with our Jeep Cherokee and a big smile on my face, all thanks to this exceptional salesman's dedication and expertise. I highly recommend them to anyone in search of a great car-buying experience!"

"HORRIBLE customer service. They gave my wife the run around and had our car 4 times and still didn't fix the car. Wouldn't give us a loaner and then when I called instead of my wife they all the sudden wanted to make it right. I wouldn't buy a bike from them let alone do any kind of business with them anymore. Worst car customer service I've ever experienced. I also wouldn't even give them a one star rating and will be reporting to the BBB."

"I have purchased my last 4 vehicles from here. This place is awesome !!! You can actually get out and look at something without a army of sales people chasing you across the lot. Good work yochums."

"Very Disappointed with the Service Department. The last time I give them a chance. I needed them to change 2 front tires on the car. It took them 4 days to change 2 tires. During that time, they called and told me that I could need new brakes and it would be 1200 dollars. I told them No Thanks. Then they added I could use a new license plate light bulb, it would cost 70 dollars. I said no thanks. Then they told me I could use a new air filter in the car. I changed out the air filter a month ago, and there's no way it needed to be changed. I said no thanks. Then they said I need a new tire sensor on the car. I said ok. It was 50 dollars. This conversation happen on tuesday. I later on get an email asking for them to buy my car. At this point, I just want my car back and was getting more annoyed by the add ons they were trying to add and then afterwards ask to buy my car. Eventually my car was ready today (Thursday). I came to pick it up and my back left tire had 1 psi in it. You would think that it would have been noticed if they worked on my car when they pulled it in, which makes me think that it happen during the changing out of the 2 front tires. I drove up to the service department and they already forgot who I was, even though I was just there and was confused. They aired it up to 35.1 psi. They said I can leave it there and they can try to figure out where the hole is on my back left tire. (btw the tire on my back are only 1 month old). I told them no, I don't have time to keep the car there for more days. They said If I change my mind, that I can always come back. If this was just a one time bad experience, then I wouldn't write a review but it hasn't. August 2022, I went there to get an oil change , and one of the workers back in a truck and damaged my vehicle. They made it up and cover all the costs. Car was never in wreck before it all happen, but I appreciated that they were upfront and honest about what happen which I wasn't mad at them even though they damaged the challenger. It's extremely hard to keep going back here for services when I constantly keep having issues with the services they provide. I had a great experience buying a Mustang there, but if you want anything service on, Please DO NOT Go there. You will Regret it. -Casey"

"If we could give more than 5 stars we would! Buying a vehicle can sometimes be stressful... Not when getting one here!!! We live out of state and contacted this dealership by phone initially regarding a vehicle on their website. From first contact with Kraig he was great! He was professional willing to talk, answer questions, send pictures, or whatever was asked of him. He spoke with my husband primarily and was not hesitant to contact his management even on his day off. Kraig went above and beyond any salesman we have ever had selling vehicles. We purchased the vehicle we initially contacted him about without hassle on our end! In need of a vehicle contact Kraig!"