Crate & Barrel 8701 Keystone Crossing, Indianapolis, IN 46240

"Problems with outside pick-up, waited over 30 minutes, couldn't reach store directly by phone, ended up going inside to get the order eventually, and no explanation was given for the wait. There seemed to be confusion that we were there for pick-up... This was the second time we waited a long time at outside pick-up for something ordered online days in advance. Online it directs you to give an ETA which we did a half hour before we got there, and it didn't prevent this long wait. The store was not busy inside either, so it seems it would be better to pick-up in store. Others were getting their orders at the outside pick-up zone so we called the phone number on the pick-up zone sign after waiting a while. The number doesn't go to the store but instead to customer service. The customer service was helpful though and got in contact with the store. Won't be doing outside pick-up again since there seems to be issues with the process."

"This store is huge and fabulous. Two levels of beautiful things for your home. I purchased the Barrett sofa one month ago and opened a credit card to get credits towards merchandise. The sofa really brightened my room. It is a bit firm, not a slouchy couch but that worked for me. I also love their decor and housewares be it pillows or martini glasses. I opened a credit card for the sofa purchase when crate and barrel was running a special that provided credits higher than usual. I got credits of $400 for the sofa purchase, which can be redeemed at a later time. However the credits do have an expiration date. I was hoping to find four suitable upholstered dining chairs, but had no luck with that because the offerings lack padding. I don’t like to feel the frame when I sit and that would be particularly bad for large people. I found nice chairs at at great value at Ashley, and applied my credits at crate and barrel to a high end expresso machine. The people at Crate and Barrel are very helpful and attentive. If you like this review, please click on the Helpful button."

"Friendliness of Staff - 5/5 Knowledge of Staff - 5/5 Quality of Items - 5/5 I purchased the Amina dinnerware set in fall 2022. While putting my dishes away after running the dishwasher yesterday, I dropped one of the dinner plates and it shattered. I didn't expect it to break like that and I felt upset. Surprisingly, the dinner plate was still available online - on clearance. I called the store and spoke with Cindy. I explained the situation and asked if she could order 1 plate to the store for me. She patiently listened to all of my details and actually ordered the plate for me to be shipped directly to my house. I have anxiety, in general, and Cindy's service made me feel cared for. I hope that Cindy gets a strong raise for 2024, because she is living out what quality customer service should be."

"I called about an item and she immediately said she didn’t have the item without checking? I asked her to check surrounding stores and she said the store was open and she was busy ? Seriously at 8 am? Stop being lazy ! Phone sales are just as important! If I could have made it in I would have , but not there !"

"Fantastic store, great ideas and presentations, a long time fave for stylish, quality home furnishings, furniture and kitchen gadgets"