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Metro by T-Mobile
3017 Kentucky Avenue, Indianapolis, Indiana, United States
About the Metro by T-Mobile
Metro by T-Mobile is a retail store located at 3017 Kentucky Avenue in Indianapolis, Indiana. As a branch of the popular telecommunications company T-Mobile, Metro by T-Mobile offers a wide range of affordable phone plans, devices, and accessories to meet the diverse needs of its customers. Whether you're looking for a new smartphone, a prepaid plan, or simply want to upgrade your current device, the friendly and knowledgeable staff at Metro by T-Mobile is dedicated to providing top-notch customer service and helping you find the perfect solution for your communication needs. Visit us today to experience the convenience and quality service that Metro by T-Mobile has to offer.
Photos of Metro by T-Mobile
3017 Kentucky Ave, Indianapolis, IN 46221, United States
Opening hours of Metro by T-Mobile
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 20:00
Sunday:
12:00 - 17:00
Reviews of Metro by T-Mobile
"Everytime i go in there it's always a different person. But the last time i went, the girl working acted like she didn't care enough to try & help me fix the no txt sound on my phone."
"The chick that was working the day I went in (4/7) was awesome! Super helpful & patient. First time I've ever shopped for a cell phone & not felt rushed to make a choice so they could move on to the next person in line. (Even though she was the only worker in the store) So far I'm very happy with my choice & plan on going back to get a second line started VERY soon, but only when she's working! The only reason I didn't put 5 stars is because they were out of stock of most of the phones that I was originally interested in & I also think Metro's upgrade methods are BS & they charge too much for their phones."
"The best metro PCs store around, hands down! These girls will get you the best plan and phone for your money. I've broken so many phones and they always help me out getting a new one."
"Brandon really got me out of a bind I don't know what I would have done without his professionalism and going out of his way to try to do anything and everything for each customer that came in and taking the time to greet and to say goodbye to each customer you don't find that these days very often that you have a person that is standing there at the counter and just doesn't get any word out nothing but Brandon he said there and carried on a conversation with me made me feel like my day was better hooked me up and I'm telling you now everybody go hit up Metro by T-Mobile and come and hit up Brandon it might be a drive but I'm telling you it's worth it."
"For the record, I do not write reviews and try to give everyone the benefit of any situation until it has become the norm... When the store first opened, excellent service and very customer focused!! Staff did their best to keep the line down and get customers business completed in a timely manner. Within the last 3 months or so, this has become the complete opposite, horrible at best! Customers are no longer the focus of this store, we have taken a backseat to staffs conversations... I was in the store to make a payment, 3 employees behind the counter with one other customer in the store... No one acknowledged or addressed my need until I asked to make the payment (after 10 min.). Store hours are not reflective of the sign or what you may find online... It does not matter if staff is present or not. I would recommend any store other than this one... Until either current staff is replaced or trained properly. A business that is profitable via customer service should be customer focused always!! Also, I would love for stores to post manager information or a way for clients to provide feedback..."
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