Michaels 3500 State Route 38, Lafayette, IN 47905

"Went into Michael's yesterday to return a package through UPS, a young girl was working and she was so very sweet, she offered to help secure my package with tape, bc some of the items could have fallen out . The older lady working was the RUDEST old lady I have ever met, she claimed it's not her job to help and she said i needed to go home and fix the package in order for her to be able to do anything. I asked so the tape you have sitting next to you that the other girl offered to help with isn't available now? She said "well she's just a little kid , I'm a grown up , she doesn't know anything. " and "it's not my job to help you with tape". I would suggest next time you hire a mean old lady, at least teach her how to sell. Even the girl who wasn't allowed to help me referred me to where the tape was in the store. The old lady needs to retire or be fired and the young sweet girl needs a raise for having to deal with that old hag."

"Their customer service has improved, but I still remember when it was terrible. We go here on Sundays because Hobby Lobby is closed and on days we go to Petsmart for dog food. Our latest project was to hand knit blankets from big yarn. They had a buy one get one deal, so our coupons didn't work. The price was more than we were expecting at the register, but the rewards were enough to go back and get two more yarn balls."

"The place is wonderful they have a lot of different things for crafting and the people that work there they genuinely seem to care and will help you find anything you need really enjoyed going to this place with my wife"

"I watched the commercial and noticed they have their Halloween merch out and we had to go see it! I love Michael's!"

"I have now had 6 cross stitch pieces custom framed at this location, and the service from Michael's Lafayette staff has been outstanding. Audrey helped me pick out frames and mats for these pieces and she put so much thought and care into our interaction. Talking to her and Barb I knew my stitching was in good hands. Thank you so much for going above and beyond every time!"