Taco Bell,

7719 North Southtown Crossing, Fort Wayne, IN 46816

"After going to the Baker Street Center to a concert, we stopped by this Taco Bell on our way home for a very early morning supper. I ordered 2 bean burritos and my husband ordered 2 cheesy bean and rice burritos and an order of cinnamon twists. All of the burritos were perfect but, we were disappointed in the amount of cinnamon twists in the order. I'm confident 7 cinnamon twists aren't the amount in a full order."

"They pull every car around to make it seem like they are getting cars through faster on their inside timer. Whether there are ten cars or you’re the only car, they are for sure pulling you around. Defeats the purpose of drive thru. And then they get the orders mixed up out in the parking lot because they can’t remember which meal goes to which car. It’s a hot mess. I’ve never received my food from the drive thru window and I come here all the time. It’s almost not even worth it."

"The chips are consistently terrible at this location. They taste oily/stale af. Whatever you do, don’t order the nachos. Oh and they wrapped everything really bad, my taco fell right out because of it. (As you can see)"

"Ordered using the mobile app and went through drive thru. Had everyone pull around to park in the front parking lot and would bring out the food to us, they were not even busy. They brought my food out but not my drink, I told the young lady and she said she would bring it out. I waiting 5 minutes and watched her bring all the people that was behind me there food but not my drink. I had to walk inside to get it. The only issue with my food was the nacho cheese was considerably old as the top was all crusted over. I didn't call or return as it was not worth the drive to fix it."

"TL;DR: food & dine-in service awful; drive thru and dine-in clean I understand places get busy, and I don’t expect like world class service at fast food, but I feel like at minimum tasty food and attentive service is expected. I got neither. I spent almost 30 minutes from entering to exiting. 25 of that was just waiting for someone to take my order/get the rest of my order. I know they have drive thru people but I basically had a beg someone to come take my payment. At one point they were just standing around which was even more annoying to see. They wrapped one of my soft tacos completely wrong so it all fell out in the bag. Also, I said specifically no lettuce (even double checked my receipt), & I got lettuce on the items. The only good thing I can say is the dine-in area was very clean and picked up after. It looks like drive thru and mobile order offer much better service, but the quality of food is enough I will drive a few miles more to get a better Taco Bell experience."