Culver's 11315 East Washington Street, Indianapolis, IN 46229

"We waited 16 minutes to get our order after placing it at the counter. When it arrived it was not correct. I ordered a Culver's deluxe single with no bun. It arrived with no cheese. They also didn't bring mayo or silverware. If I am going to wait 16 minutes, I expect the order to be correct when it arrives at the table. The person who brought it couldn't get out of there fast enough. I had to stop him and ask for silverware. When he went to get it I noticed the missing cheese! Culver's used to be a top notch restaurant in town but they are slipping."

"Had to give 1 star on all categories because I never even finished placing my order. The drive through worker is either too high or too incompetent to understand the words HOT FUDGE.... after my 4th attempt to communicate this apparently unheard of topping I just drove away."

"I do like Culver’s food and the food at this location was fine. The indifferent service was disappointing. The workers weren’t rude or mean or anything of the sort. But I got the distinct feeling there were just other places they wanted to be."

"I don't eat out often because I cook and when I do I expect my food to be delightful and filling....Well The cashier was great but after that it went the opposite direction of great. I asked for a strawberry shake with meal, extra mushrooms on my burger, my daughter asked for chocolate custard with oreos added. Needless to say if they called that extra mushrooms I can only imagine what regular on the sandwich is. Then my strawberry shake Still tasted like vanilla and my daughters mixer wasn't right either. When asked about getting strawberry added to my shake and my daughter shake changed to chocolate custard instead of vanilla w/chocolate mix the kids (employees) behind the counter had something to say and after making the new shake she said I hope that that's enough if it's not I don't know what to tell you. I asked was it a problem because I can definitely take a refund (I spent $28) customer service is everything to me and it was not up to par here. We had to ask for ketchup and napkins which should have came on our tray. This will be the second issue I have had with customer service at this store, and yes I'm only 1 customers but I won't be back."