Walmart Auto Care Centers 10105 Lima Road, Fort Wayne, IN 46818

"I have been using the Wal-mart auto care center for a couple years now. The service is a little better than it was in the past, yet it could really use a professional touch the the way the employees interact with the customers. When dropping off a vehicle for service none of the important questions are relayed to the customer about the specifics of the service being performed. For an oil change, type of oil, filter should always be asked. Utilizing the customer's profile if they aer a return customer. When having tires served or replaced, confirming the type of tires being purchased should be confirmed each time. Asking if there is a preference on tire placement, and if they would like to have them rotated and balanced, as well as prefered tire pressure. I always have to add air to my tires when I get home from a tire service. Because it is lower than what the tires suggest. With completeion of service, any and all comments placed by the technician should be read and explained, and any questions answered before taking payment for the service. This boils down to having the store manager look at the standard of conduct. Training service managers correctly so they can lead by example. This will ultimately reduce re-work, incorrect service procedures and lost revenue for the company. Being able to help more customers smoothly and with more satisfaction over all. The employees would be less stressed and not feel so over worked."

"Made an appointment for my daughter at 10 am to have tires replaced on front of her car. Left her sit for 2.5 hrs before they told her they didnt have the tires and couldnt do the work. Unacceptable! Why make an appointment if this is how they are going to work."

"Deb was absolutely amazing! She was so kind and stayed later so I could get my tire and not get towed. She may be an angel"

"Went in to have my tires rotated for the 1st time since purchasing my car. It took awhile but they did get me in the same day & I was done within an hour in a half altogether. I ended up paying for the ‘lifetime’ rotation price of around $58. It would’ve been a bit more or around the same if I had paid for the ‘per tire’ price which was about $11-$12 per tire if memory serves me correctly & now I can go back to any Walmart auto center & have them all done without paying for that service & I’ll be in their system automatically! Pretty cool! The only thing is after I left I checked my tire pressure on all of them & they are all very random air amounts which surprised me because they really should be uniform across the board I would think at, or between 32-34 psi."