Starbucks 4201 Coliseum Boulevard West, Fort Wayne, IN 46805

"Yeah, I had a great iced Americano... I like that they use cups that don't require a straw... The staff was really friendly and got my drink out very quickly. It's a mall Starbucks so it's not the cozy coffee shop atmosphere I crave but there is some seating scattered around."

"Line took 15 mins to order, then waited another 35 mins for my drink, A Venti Frappuccino. There were people that ordered after me that got their cold drinks first. And when the lady that was behind me asked about her Frappuccino, the barista said that the one girl making Frapps was new and had to figure it out by herself so it would take longer."

"It's the mall starbucks so I get that it won't be on par with the larger establishments but our particular visit was terrible. The staff is mostly teens and they had their friends hanging out and ordering drinks which is fine , the bad service portion started when one of the barristas decided to gift all of the cake pops to one of the friends without even considering asking if anyone in line wanted to purchase them. The friend who kept laughing and joking with all the barristas(while there is a line of poeple waiting) received stellar service and when it was my turn to order, the barristas reaction was one of frustration and I felt like it was a burden for her to take my order. Needless to say, will avoid this location."

"I like Starbucks but the mall location always seriously lacks in customer service. They ladies working were all rude. I wanted a straw and stood waiting so I reached around and grabbed one and got scolded. For 6-7$ a drink they should be on top of it and maybe treat customers better."

"This location is usually the best I’ve been too. Today was a huge exception. One of the crew members (Emily) was extremely rude. When going to pick up my drink she threw the drink and straw. The drink was then leaking, not feeling like dealing with rudeness I just dealt with it. She then turned away and went to hide. This is very unprofessional and I feel bad for the other staff who may have to work with that."