Dunkin',

9821 Lima Road, Fort Wayne, IN 46818

"I ordered two sandwiches at the drive up that were shown on the menu board to be $3 each - actually stating in the order that I wanted two of the $3 sandwiches to go along with my two frozen coffee drinks. When I checked the receipt as I drove away I discovered that in fact I was charged $4.98 for each sandwich. Thus resulting in an overcharge of $1.98 for each of the two sandwiches or just short of $4. I am not happy about this especially after being so precise in my placing of the order."

"I have never been so livid during my experience. I ordered a matcha flavor drink and waited for about 7-10 minutes. People who ordered after me got their orders ready first.The girl who took my order, she wears a tan sweater, let me know they’re out of matcha during the wait instead of during the order. I could have ordered a different drink. So I got a rightful refund. Management needs to find workers with convenient service."

"It would be nice to go here one day and they actually have donuts made and customer service and workers who actually smile and don't roll their eyes when you walk in."

"They’re always friendly but EVERY. SINGLE. TIME I go they don’t have any donuts. I go in the morning, afternoon or evening. Same thing, “no we don’t have that, or that.” Can you tell me what you do have? I don’t understand being a donut and coffee place and never having donuts. I think if management changed and they do better with planning ahead and ordering a proper amount of donuts for each day this would stop being an issue."

"The absolute WORST fast food experience ever. I had to wait 5 minutes to get some fake coffee creamer (they don't have half and half) and the sandwich was cold.... ever try to eat a cold egg and sausage croissant?? I can assure you, it is GROSS. Oh and what happened to their coffee? It used to be good. This was a carry out order and unfortunately I was too far away before I discovered I got royally screwed by this establishment, otherwise I would have turned around. Anyway.... NEVER AGAIN. The staff seemed either disengaged or incapable of doing a simple job and stressed out about it. Where is the district manager, LOL good luck."