Pep Boys
101 Metro Avenue, Evansville, Indiana, United States
About the Pep Boys
Pep Boys in Evansville, Indiana is your one-stop shop for all your car repair and maintenance needs. Our experienced technicians are here to help with everything from oil changes and tire rotations to more complex repairs. In addition to our repair services, we also offer a wide selection of car parts and accessories in our store. Visit us at 101 Metro Avenue for all your automotive needs.
Photos of Pep Boys
101 Metro Ave, Evansville, IN 47715, United States
Opening hours of Pep Boys
Monday:
08:00 - 19:00
Tuesday:
08:00 - 19:00
Wednesday:
08:00 - 19:00
Thursday:
08:00 - 19:00
Friday:
08:00 - 19:00
Saturday:
08:00 - 19:00
Sunday:
09:00 - 17:00
Reviews of Pep Boys
"Don’t come here unless you want to spend money on replacing every component under the hood of your car because of them spilling oil all over your engine, or leaving the oil cap off when they “complete” an oil change so you drive around with oil splashing all over your engine. Completely unprofessional, I’m not sure if anyone there knows what they’re doing."
"If I could give them no stars I would!!! Made an appointment for an oil change, they couldn’t do it because they was short handed… fast forward to the following week when I called about them getting a filter (not all shops carry my filter) the guy said he ordered it, it came in the next day (a Sunday, they’re closed Sunday’s) that was the first lie!! He proceeded to tell me he was going to order the filter( lie 2) & rescheduled my appointment. I call to confirm the filter was ordered, they don’t order them until they scan your VIN. I go to my appointment, the look the woman gave me answered my question before I said anything.. no appointment was scheduled (lie 3). I will never go to Pep boys for anything!!!"
"The TLDR: Repairs were good, communication and staff not so much. The repairs done on the vehicle were good. That much I can say made the experience better. I meet half way with the stars because of that. However, the overall experience with the staff was not as good. Communication and updates about the status of my car were never called on except that my car was ready. Never called with updates and only got updates when I would call. A "I'll call you in 45 minutes" was three hours later. I probably called at least three times a day after being told that I would get updates. Also, every update came with a "By the way, we also found this," so the repair bill stacked quickly. After I came to pick up my car, it was a here's your total and your car, not explaining anything, not apologizing for the poor communication, anything. Also, booked an appointment for a Sunday, dropped the car off Saturday night, came to find the next morning that they were closed on Sunday's until further notice. Had I known that, I wouldn't have dropped the key in the box."
"The was my first and last visit to Pep Boys. It was easy to schedule the appointment online and state the specific problem with my vehicle (the driver side window was stuck down.) However when I arrived for my appointment, it's like I did not even make an appointment or provide information about my car and the problem. I was told it would be an hour and a half to two hours until they could look at my car. I stated I had an appointment and was told it didn't matter. I waited there as I stated I would to be told a couple of hours later that my car couldn't be fixed due to the parts not being available for the age of my car. The problem and age of the car was provided in the appointment information. I was not advised of the fee to have the problem looked at although did expect to pay something. A waste of three and a half hours of my life and $65 and the window is still down. I said I understood about the motor and regulator and asked if they could just put the window back up. I was told "not without a new door panel and I would have to find one.The customer lounge was pretty bare bones."
"My car was done (work done full set of tires was done great alignment and all great 5 star) and still had to wait 45 or more minutes after because he (Oscar) kept putting people in front of me even the ones coming in after me. I already paid for the full set of tires online and bought the little extra stuff and I called and confirmed if everything was included in price after I placed it I was told everything was paid and I just needed to provide my receipt and card I paid with. Which I did. Then he tried to make me pay full price again after I should him proof of payment. Over all I still had to pay like 11 dollar difference which when I called and confirmed I was told all was paid just needed to show proof which I did. All and all someone lied to me which I didn't appreciate at all."
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