Dairy Queen Grill & Chill

"Stopped by for a quick bite to eat and received the burger in the photo. The manager would not refund my meal. Will never return. Also most employees seen had on no masks at the drive thru window."

"Everytime I come here, the customer service is very poor. They see you standing there, n when they greet u, uts like they don't even wanna take your order, the store manager acts like she has no care. Let's employees do lack of a job. Needs to make a major upgrade to the whole staff. Me being a manager myself. The service they has always been so very bad"

"My family went there for some ice cream. We waited 10 minutes for 3 items. The floor was very sticky from not changing the mop water, employees were on there phones, an employee was eating chicken tenders in the kitchen, and a man was waiting to see if the food on the counter was his and he stood there for 5 minutes before anyone came and said yes. I do not want to get anyone in trouble but it should not be happening."

"Maybe 10 young teens working, standing around doing nothing. Drive thru line was terribly long, so I went in to get my kiddo's kids meal. Waited 5 mins witnessing the laziest employee behavior ever before I asked if anyone was working & could take my order. A girl apologized to me and immediately took my order after I so rudely interrupted her convo with one of her coworkers. They then handed me the cone. I asked if my food was done. When they said no, I asked if I could get it remade when my food was ready as it was not for me & I didn't want it all melted. There were 2 sundaes on the front counter melting literally all over the place. Hoping they didn't expect to serve them. There were no adults in sight as far as management was concerned. The remade cone was the most pathetic DQ cone I have ever seen. My 1st job was at DQ at 16 & this type of behavior, customer service & quality never would have been tolerated. I am all for positive reviews, but there was no positive in this experience."

"I go multiple times a week to get hasbrowns. I absolutely love them. I went again this morning and asked if they were fresh. As the past couple times, they've been cold. He assured me they were. Once I received them, they were so grease logged, they weren't able to be eaten."