Dairy Queen Grill & Chill

"Y'all have a problem at that restaurant, and it's a big one. I go in all the time, but I feel now I need to leave a review. There was a little girl working the register, last week and today. Well, it's easy to tell the girl has some problems, but she seemed happy enough until today. Excitable and loud, but you expect that with the special needs people. Today, at around 9 this morning, she came out of that big room in the back with her boss, and asked the GM if she could go outside. The GM told her no, and when the girl stood at her register, she was obviously distraught. She stood there trying to stop tears with her hands, but I saw them. Now, I don't know what was going on, but that girl has some kind of mental problem. She looks grown and acts small, and that's fine. What's not fine is that this manager didn't seem to care and wouldn't let her go away for a minute to calm down. I think she did good, not having a full breakdown there. That took strength. People with needs, whether she's an adult or a child, because I couldn't tell, are different. You can't just treat them like everybody else and say that's fair because everyone is treated the same. They got to be allowed to leave and have a cry and come back, they got to be allowed to have emotions, otherwise the day turns upside down, and they can't get control. I just think someone ought to go talk to that girl and make sure she's okay at that store. And make sure they don't fire her because they got called out, either."

"We arrived at about 1/14 445 pm. A group of 7. No other customers in the building besides us. 4-5 employees complaining and just being downright disrespectful. It took 40 mins to get everybody's food out, and again, nothing was made properly. These young gentlemen did not know how to run a business. They were on there phones, and yelling consistently. This store needs lots of training and would not recommend this location to ANYBODY. I hope they can come up with better training."

"I have been going here all my life and it used to be my favorite place in Brownstown not anymore, my biscuits and gravy was cold and salty I ordered a full order but got a half and they keep giving me the wrong amount of change back They are rude about it to. I think it is all if the teens that are working there it wasn't like that before them. I am around the same age but the people working there are the worst."

"The food was pretty decent, but the interior of the building was disgusting. The manager needs to find time to have someone clean the lobby. All of the floors were extremely dirty, and the entire restaurant smelled like an old, forgotten grease trap. Don't even get me started on the bathrooms. A regional manager needs to pay this location a visit soon, or send in a secret shopper to take some much needed constructive notes."

"We went here to celebrate an 80th birthday and had 11 people in our party. There were only four employees working and it was a very busy, hot day. Despite all this, the staff (especially Sandra) were so friendly and accommodating. We had also pre-ordered a custom ice cream cake and it was ready when we arrived and exactly as requested. All the food and ice cream was delicious. Very impressed with our experience and service!"