Lowe's Home Improvement 3300 16th Street, Bedford, IN 47421

"Shopping for a new washing machine shouldn’t have been so difficult! I visited Lowe’s Bedford Indiana on Sunday, February 18, 2024 to purchase a new washing machine. I arrived at the appliance section only to be ignored for over twenty minutes! I arrived and there was only one customer being helped by an associate. I continued to wait and wait for an associate to assist me. Several minutes passed and three or four more customers arrived. Lo and behold every one of the customers that arrived after me were helped before an associate finally approached me!! She finally took my order for the washer and it was scheduled to be delivered today. I spent over $750 for a new washer with installation included with a one year warranty only to have it still sitting in the middle of my home not installed at all. You sent two clueless young men (maybe mid twenties) to do a job and they failed miserably. Two Spanish speaking young men that could not (or most likely would not) install the washer! I unhooked the hose they were complaining about… Seriously Lowes what an epic failure both sales and delivery. I’m thoroughly disappointed and still don’t have my washer installed!"

"Helpful service, large selection of everything, conveniently located, garden center, some lumber supplies, make keys, etc.. Would highly recommend to anyone for a whole host of stuff you need (or don't)."

"As a truck driver I'm making a formal complaint! The docks are ridiculous to get to. The main entrance for the docks are blocked. There is so much debris in the way! The dock employees said it's been like that for 5 years. In order for me to deliver to this place I had to turn my 80 foot truck 4 times and there is a drive thru for Burger King. I had to turn my truck so tight it was possible if the line had been any longer, I could have easily hit another car. This needs to be addressed immediately. Apparently the employees don't want to clean up the mess; drivers complain of nails!! Quit being lazy and address this!!!! It's not safe! I understand others deal with this but Lowe's is putting ppl in danger and it's not safe!! Someone is going to get hurt!"

"I needed help in buying a shower kit etc. I called because I went there one day and couldn't get waited on. I got Milo and he was very knowledgeable in the inventory. I would give him a 5 Star rating but Lowes a 3 star rating. As in most stores, noone wants to wait on you, but Milo was great."

"Giving a 1 star because Lowes has no customer service by phone in fact we could not get any associate to answer. The prompt after specifying tub and shower replacement kept telling us to wait for the next available associate and after ringing forever hung up. When I called back and said customer service it transferred me again to next available associate and after ringing awhile , hung up. Same thing happened when I ask for store manager. I realize store can be busy but to have no one after saying "please don't hang up, etc... and then be hung up on is bad business. You can do better, Lowes."