Sakura 7201 North Keystone Avenue, Indianapolis, IN 46240

"As a sushi connoisseur, Sakura has not only been the best sushi in Indianapolis, but possibly within the state. It takes a lot for me to write a review, but after being a patron that would argue in the defense of the average California Roll enthusiast.. I have to fully pull back my endorsement after my last visit. Sakura *historically* has been the #1 spot for good & quality rolls. For reference, we spent ~$100 for this service. We made reservations in advance 2-3+ days in advance as I was returning with my fiancé from North Carolina to meet with my family here for a celebratory dinner. Sakura for both me as a prior local, and my parents due to their heritage over the years, has been a place which everyone I knew held in high regard as the #1 sushi restaurant in the entirety of Indiana. I hate to write this review, but I no longer hold this respect for this establishment. We made it abundantly clear how much this visit meant to us. As this family has made multiple trips to Japan directly - Sakura has always been the location to experience the same quality of food for the last two decades. I can no longer feel the same. We waited for two hours to receive our food after 20 min of waiting to be seated for our reservations. This was a busy evening, but after 3 attempts to determine status of our order - we gave up and elected to just take our food to go. We offered to pay for our meal, despite our experience, as we have had an enormous amount of respect for this establishment. And writing this review - we will never be returning and I am embarrassed to have put the effort into this as I have. After waiting two hours for our food, we asked to just have our meals prepped to go and pay for our meal promptly. We had a 20% upcharge not communicated to us prior for a petty of five, with a discount provided for our hassles to only negate this. I have gone from someone who has chosen to have the #1 meal they could pick at Sakura, to someone who feels directly insulted after speaking to the manager after our experience nearly in tears, to just be told “sorry for the hassle”. Thank you, Sakura, as you have turned a lifelong advocate to someone who won’t be returning. I understand things can become busy, but when you pay zero value to customers that respect this establishment for the #1 location to celebrate their engagement - I fail to see any amount of customer respect being provided anymore. Here is to the glory days of Sakura adorned with dated signed complimentary postings across your walls. Thank you for providing the insightful experience you did for my family of patrons that valued your establishment across all sushi restaurants from Indy to a 9 hr road trip to experience. I hope experiences for others vary, though I would no longer allow Sakura the benefit of quality that they have had before"

"The food - when it finally came - was very good, no complaints there. But my God, we got to the restaurant on a Saturday at 5PM - as soon as they opened - and ordered by 5:05PM, however we didn't get our first plate of food until 6:45PM! I watched rows of people pick up food, tons of food for delivery or pick up go past us, and pretty much everyone that was seated after us get their food before us. I would have taken off, but my son was adamant about waiting for the food. Our last olate - thevmain rolks, arrived at 6:55PM, almost two hours after we ordered.... Not sure what is going on here, but the wait was obscene!"

"I stopped in here on a weeknight and ordered sushi. The service was slow, but the sushi was delicious. I tried the Hoosier roll and the Philadelphia roll and the salmon roll. I will be back very soon!"

"The lady who brings you to your table and hands you the menu is just lovely. The service is great also. The people at the sushi bar are doing a great job making those rolls. It was my first time today dining in and the sushi was amazing! Very fresh and has excellent flavors. I really recommend this place!"