Long John Silver's 2191 Independence Drive, Greenwood, IN 46143

"This place has been, since I moved to Greenwood over a year ago, been going down the drain. On several occasions I've had to wait upwards of 30 minutes for my food, and afterwards there's always an issue with it. Either it's missing food, the wrong food, or entire orders are missing, and the cashier will act inconsiderate or inconvenienced by me when I tell them. The most infuriating thing is the wait time for food. I remember, vividly, when we went through the drive through the first time after moving up. My wife, me and my two young children had to wait in the car for an hour to get our food. There was no sign posted that they were understaffed, no one explained before we paid that there would an unusual wait time. They just told us to park and they'd bring it out. Long story short, it was a very long time since we came back. Unfortunately, we have ourselves to blame partly, because we never learned from our previous experiences. I believe waits would be dramatically reduced if you could place orders online for pickup (not GrubHub or delivery services) or if they would stop prioritizing pickups for drivers. I've had to wait on 3 occasions before even being able to order food for the cashier to finish dealing with a driver and their pickups. It's just not customer friendly or focused. If I take the time to actually come to the restaurant, my time should be considered valuable. Stop wasting it and my patience. It will be a long time before I go back, hopefully when they are under new management or actually staff the building to meet its business demands. What's their business plan is right now, it's living on borrowed time."

"Fish was hot and fresh, especially since this was during non lunch or dinner rush hours. Didn't have to wait for it either. I wish their individual pieces weren't as expensive since I didn't want a combo but the combo prices are the better deal which is what most would want. Overall great though just can't say atmosphere because I didn't go inside."

"Ordered online. Was given 10 min time frame. Arrived on time. Fish was very dark and extremely greasy, COLD. Fries was cold and limp as if sitting for hours. Very nicely ask for fresh food. Timed it. 2 minutes flat. Brought dinner box back. Same food refried! DISGUSTING!"

"Came to this restaurant 6/9/23 the drive-through attendant was rude, had a bit of an attitude. Told us to park by the blue pole. No problem, brought our food out, missing out food. Went back around and got the missing food. Coleslaw tatses & looks like its been frozen & thawed. Fries were cold and soggy."

"Ordered chicken and hush puppies. Paid $16 to get 5 smaller than bite sized hush puppies. Asked to get at least get more. Said they would drop more. Waited for them to bring out TWO raw puppies. Never again. Photo shows how small the original ones they handed me are to the normal sized ones."