Wendy's 10585 North Michigan Road, Carmel, IN 46032

"Placed a mobile app order on Tuesday morning, they made both breakfast sandwiches wrong. I filed a complaint and the GM reached out to me to correct the situation. I decided to give them another chance and order lunch via the mobile app. I get to the restaurant and was told to comeback in 20 minutes since the store was doing a shift change. No shift change takes 20 minutes and I had already paid via the mobile app so no cashier function would be necessary at the time. One of the crew decided to get belligerent with me and came out of the store to get into a physical altercation. I have tried to give this store a benefit of the doubt, but they really need to shut the store down and retrain the crew."

"We asked the staff to give us well done fries and, even short staffed, they put down a batch of fries a minute longer for our request. It's a bit out of the way from work but I'd return for service like that."

"Was told the inside was closed at 9AM yet the doors were unlocked... by a cashier who was talking on the phone and he told me to go through the drive-thru. Waited 10 minutes in the drive-thru without any service (I was the only one in the line) before deciding enough was enough and left. The morning crew here are not only lazy but actively turning customers away."

"On more than one occasion it says the dine in is open, when we get there the doors are locked. Today we decided to order on the app for a mobile pick up. I started my job at 12pm. We got there at 1125 and placed the mobile order, waited 10 minutes then went through the drive through. They had us wait 10 minutes then asked us to pull around. At this point I’m fifteen minutes away from my shift starting with no food. The guy then says it’ll be about 10-15 minute wait, with no one else in line. So I just went to work and my family went back to pick up the food. At this time the guy rudely says we should have shown up earlier, instead of apologizing and trying to make it right he blames us for their actions and behavior. On many other occasions the staff is rude and abrasive, and messes the orders up."

"I love this Wendy's location better than any of the other's. This Wendy's location has improved and I am grateful. The morning crew is top notch. Morning crew has a good attitude, happy atmosphere, cooks are good, and the food tastes good. They may take their time on getting the food to you but it is so you have perfect food quality. Thank you for listening to past concerns Wendy's or whomever bought this location keep up the good work."