Franklin Muffler, Brakes & More 99 South Morton Street, Franklin, IN 46131

"Every person I have talked to here is so kind and so patient. I don’t know anything about cars so when I take it here I am giving them my full trust. They could easily scam me. I took my car in on Saturday because when I was reversing and braking it was grinding. It was done that same day, the only issue was it was missing some bolt. They had it looked at and fixed in the same hour. I sadly didn’t get their voicemail until Monday night so I didn’t get to pick it up till Tuesday morning. When I went in to get it the owner was there and had the doors opened and waved me in 10 minutes before he was even supposed to open the shop and he gave me my keys and wished me a good day. I got in my car and the grinding is gone AND I the awful noise my door was making when I opened it is too because they Wd-40’ed it. I don’t even mention it. They just did it and personally, I appreciate those little things. 10/10."

"Exceptional service. Honest and truly cares about their customers. Hard to find these days especially in auto service industry. Thanks"

"Every single time I have called, or brought a vehicle in.......a male, that we believe is the owner,......is crass, rude, demanding, inpatient and angry. For example, I called and asked a simple question. The male, sounding disgusted, replied but I had to ask my question again with a few details....the male screamed into the phone and sounding as if they were stroke level angry, "I SAAAID I'D HAVE TO TAKE A LOOK AT IT!!!!". And then slammed the phone in my ear. There was no reason for that. We brung the vehicle in before for an oil change and the male, right in front of us, started yelling and swinging his arms around while speaking with the woman at the desk for a long period of time....that may have been his wife. We almost asked for our car back because it felt uncomfortable. I highly question the validity of high reviews."

"Tightened oil drain plug to over 75ftlbs (supposed to be at 10ftlbs). Over tightened PLASTIC oil cover to the point of it shattering and me having to take vice grips and a hammer to force the remainder out. Absolute idiots i hope that mechanic knows better now. Thanks for the impressive workmanship, I hope you are proud of the effort you put in every day."