O'Reilly Auto Parts

"Experience sucked,I went to 2 or 3 of your stores in Indy location (s) saying they had the part I needed, turned out they did not have it , but able to order it ,30-35 milesround trip , and wasted my time in hellacious traffic on a Saturday.I blew out the pcv valve with my air hose then put it back on."

"Not everyone there but...clueless... The prone they're just ready from a computer information but actually hasn't no knowledge off anything.. please hire people that actually know auto sorry but not everyone there..."

"Update: I found out this same person has been the focus of several complaints. 1 within this strand of reviews. Obviously he is more important than the customers because he is till there, doing the same things. If I could give this place anything less than a 1, I would. Not in the availability of parts and products, but how one individual treated me this morning. (Ahmid). I purchased a set of calipers and rotors for my vehicle. I called yesterday and spoke to (Ahmid) and he asked me all questions that were not pertinent to the product being incorrectly suited, for my vehicle. He says if I have the receipt, a return would not be a problem. Later in the day, I go to the store and speak with Payton, because A had left for the day. Payton was awesome and I ended up just exchanging the calipers. This morning, I walk into The store to return the “rotors” that I purchased day one. Struggling to open the door and carry them in the store… I was immediately confronted by A in the most rude manner, saying to me,”I thought you returned those yesterday”. Taken back by his rude comment, I said those were calipers and these are rotors. Thinking why would he attack a customer in this manner. He went on asking and inquiring “rudely” and yes, I went right back at him stating what is your problem, just process the return. His attitude continued and I went it my car, grabbed my phone to record the incident. His attitude immediately changed. He became silent and no longer had his bravado displayed. After he handed me the receipt, I asked for his corporate number and he pouted to the door where the information was displayed, but slightly obstructed by another posting. I immediately went to another store, Autozone, and returned items there. Their greeting with simply good morning, a smile, and a “How can we help you” was how things should be. As I stated early in this post, Payton and the other guys at this store are awesome. However A needs to understand customer service. For me to spend this amount of effort writing this review is not the norm for me. However, it needed to be said."

"Jonathan was phenomenal! He did diagnostic tests on my vehicle yesterday, June 4th, and he was very knowledgeable, formative and helpful. He also went the extra mile and was super nice!"

"Rick was very helpful and friendly. Bought a battery and windshield wipers."