Jos A. Bank 14390 Clay Terrace Boulevard, Carmel, IN 46032

"As a long-standing customer of Jos A Bank, with well over a decade of patronage under my belt, I've grown to know precisely what I want — my exact measurements and the styles that flatter me. Imagine my disappointment during my recent visit to the Clay Terrace location, a trip intended for a simple restock of my favored Travelers dress pants. To my dismay, they were out of my size. Seeking assistance, I approached a sales associate, hoping they might have additional stock tucked away. However, not only did they confirm the lack of stock, but the associate also proceeded to question me about my profession and workplace. I was taken aback. Never in all my years of shopping at various Jos A Bank locations have I been subjected to such an irrelevant and frankly, inappropriate line of questioning. It baffles me why my occupation should bear any relevance to my need for dress pants. It's a nonsensical inquiry that adds no value to the customer experience. This incident has led me to a stern conclusion: This particular location desperately needs to revamp its training program for sales associates. It's crucial that they foster skills which enable them to interact effectively and respectfully with customers from all walks of life. A customer's need should be met with professionalism and product knowledge, not personal prying. This is not the level of service I've come to expect from a brand like Jos A Bank, and it's disheartening to witness such a lapse in customer service standards."

"Bought suit for son’s wedding. It had to be completely tailored. The suit did not fit after it was tailored and I was informed that suit is discontinued and they would have to make suit “work”. Very poor customer service!!"

"Great experience with John and the very nice associate helping him out! I felt like they were experts, listened to what I wanted, had me in and out with the perfect look and didn’t bore or exhaust me with too many details. Could not imagine a better way for this experience to go. Let’s get those individuals a corporate shout out and thanks for helping build a great business"

"I found really nice dress shoes here today. The price is reasonable. The staff was so friendly. She helped me with the right size of shoes as soon as she finished with the previous customer. They also have some really nice deal there. Many pants are 25% off. Many suits are on sale. Will be back if I need another suits next time."