CVS

"The store is pretty good. Vera and Helene on the Pharmacy team are great and very helpful, as is the store manager, Rob....BUT, the Pharmacy Manager, Kenneth Wait, has been VERY rude to me and lied about some things in the past. I feel that his interpersonal skills are very lacking, and I have seen him throw a prescription at a person rather than give it to them about one month ago. He has also shouted to me rather than come and talk to me. I was so stressed out and close to tears at the end of his tirade, that I could not remember my PIN number to check out and a Pharmacy technician had to offer her support as she could see I was clearly upset. I think he should go as his attitude CLEARLY violates CVS' s published policy on the way customers should be treated! I was also told by him that if I don't like the way he runs things, to go elsewhere!"

"When we started going here the ladies that worked here were super nice and extremely helpful, sorry to say since we haven't seen those ppl in atleast a year they replaced them with the rudest most unhelpful ppl ive ever met in my life. The head pharmacist there (older guy) is the worst. We plan on filing a complaint against him today. It seems like CVS tries to hire the rudest and most spiteful humans they can find because every single CVS in town is exactly like this one. So tired of the majority of the world acting like this nowadays."

"I used to go to the CVS on Markland, and I never experienced good customer service/communication. They would text me that my Rx is ready, I’d get there, they’d tell me they had no trace of that medication coming in. This has been 6 days now I’ve been fighting with them for my son’s antibiotic. I switched to this CVS because it’s closer to my home, and let me tell you, Angie is an absolute angel! She went above and beyond to get to the root of our medication problem. We requested some over the counter medicine and she gave us several options to choose from. Not to mention, she was HILARIOUS. She made the dreaded “pick up your prescription” trip actually fun. Thank you Angie! You are awesome!!!"

"The drive thru pharmacy is very slow. I miss Vera working. She always got people through quick & was very nice! I've been setting here for 18 minutes & the same car is at the window! This is ridiculous!"

"I have been a customer for 30 years! Past tense! In the past 18 months I have had nothing but negative experiences, it took 36 HOURS to fill a very frequently used antibiotic. I was "promised" 2 hours... They will only fill half of a prescription and blame personal insurance on why. However, my husband has the exact same med, dose, and INSURANCE filled at another pharmacy for the entire 30 days. When asked why and how to rectify it they literally say "they don't know why or how to fix it" and insist the blame is on the insurance and referrals with the doctors office. Referrals that is their JOB to send and manage, not mine. They handled the referral when I was prescribed Vancomycin.... so done! ✌"