Lowe's Home Improvement

"Staff is very helpful. They will take the time to share knowledge about the products and even your project when you have questions. During planting season they have a wonderful garden center. They also welcome our two pups to come in with us."

"Getting help at this store is impossible at times. I was looking at buying some modular tool boxes and only a couple of the different sized boxes were on display. I asked if they had the others and they said they did but they were unsure of their location as the location in the computer was wrong. We did manage to find one of the boxes in the lighting department but couldn't find the other two. I ended up leaving and ordering online."

"Several weeks ago, a business partner and I were in this store. We needed help, so I flagged down a young lady named Alex and asked for assistance. Her response was to roll her eyes and say "what do you need?" We pointed out the product we needed, which was in top stock. At that point, she simply walked away from us without saying anything and never came back. I saw her later somewhere else in the store, so I knew she had just blown us off. I mentioned my experience to another employee and they made it clear that this Alex is always that way. It's really sad when someone who is so customer service challenged is allowed to continue to set such a poor example for a store. I wasn't going to leave this review, but instead bring up my experience with an ASM or manager during my recent visit several days so. But, when I asked another young employee if an ASM or store manager was available, she said "Why?" What kind of response is that? Pathetic. Below is the response. I wasn't really sure why Lowe's wanted me to call the 800 number, but I tried and got a complicated series of prompts, which culminated in a recording telling me I would have to wait an hour to talk to someone. Wow"

"I was picking up some potting soil and I saw how beautiful their plants were, so I bought 8!"