JX Truck Center - Lafayette

"Had a brand new Peterbilt truck with some serious engine issues towed to JX Peterbilt in Lafayette Indiana for repairs. Jeff took care of calling the tow truck and getting it dispatched. They got us in that afternoon to find out an injector cracked and leaked fuel into the oil. They had an injector and I was shocked when the tech agreed to stay late and replace it and flushed the system and added oil and got us back on the road that evening. Amazing service and highly recommend getting repairs made at this shop. Great staff. Friendly people and very polite."

"I stopped in here while out on the road, because my coolant was leaking. Originally they were backed up and didn't know when they could see the truck. After patiently waiting they were able to get us in, replace the coolant line, and get us out. Overall friendly folks."

"OK so had a call in Lafayette this evening. 30 minutes away from our shop no big deal. Customer stated they needed a red and blue airline and asked the customer does he need a 7 pin round electrical cord. No. Turns out he did. Drove the 5 minutes to get to jx at about 7:30pm....hmm pars department is open until 8. No sir closed sign on door. Go in the after hours door walk in greeted by an unkempt non-professional looking gentleman. Do you have an account here? No. We deal with the one in Indianapolis. I can't sell you one without an account. Ummm okay will you sell us one? Not without an account. Ok Well I can sell you one, as long as you have an account. Finally guy sold us one through indy account errrrr..."

"HORRIBLE CUSTOMER SERVICE FORM THE PARTS DEPT. They don't answer the phone and orders get "lost" plus they can never find anything. I will find another dealer and pay for shipping before I call them again. I only gave 1 star because it wouldn't let put 0."

"The only issue I had is that my time is not valuable to the service department. The technician Robb was awesome. The service writers could not be bothered to be proactive. My truck was dropped of for a/c service just after 9:30 am. Hose was sent out to be repaired at 3:30 pm, being as that is late in the day it means I have to stay over night. I know they offer and performed a free inspection which I appreciate, however that could and should have all been done once my initial complaint was addressed and diagnosed and made know known to me. It is for this reason alone that I did not give them the go ahead to do any of the other work. This is yet another reason to avoid dealerships."