Lowe's Home Improvement 851 Bridge Street, Mooresville, IN 46158

"Poor customer service. Tried to return a bad hot water heating eliment that was bought the day prior. Was told it looked like it had been in the heater for a while... probably because it burned up from being faulty part. It was only a 8$ part... Thanks Lowes for not caring about the little guys. not like this review is going to do anything but want to get some frustrations out."

"This location has some of the most incompetent and unprofessional people I've done business with in my entire life. I've been trying to get my countertop and backsplash project completed since October (since I've already paid for) and no one at the store or over the phone can give me any information on the progress of the project. We were also led to belive that our financing would be for 120 months, which it wasn't. Then when I call Lowes, no one knows anything and I'm being passed along to several people. I finally left a voice-mail for the refund department voicing my concerns and a woman by the name of Melissa leaves a rude message saying that regardless of what my grievances are, there will be a penalty if I decide to cancel the project. Steer clear from this location and Lowes in general. I will never do business or patronize Lowes ever again after what I've had to go through."

"Omgosh the service we got and continue to get from Wendy in the cabinet and Kitchen department is amazing. We purchased a huge kitchen from her and she was 190 million percent awesome. We just called her for a mudroom redo and she remembered everything about our kitchen and all our preferences. I don't know what Lowes pays this woman but it's not enough. If anyone owns a kitchen shop you should poach her because she's next level good at her Job. If you need a kitchen go see Wendy."

"I'm currently remodeling my bathroom and it's not been easy but the staff at this store has been so helpful. Every time I go to get something I have questions and I can always find a friendly employee to help. I cannot say that about Lowes stores. Clean, helpful, stocked, and easy access."

"We had an appointment with Wendy in the kitchen cabinets area. After 20 minutes standing and waiting by the her desk, we finally left. An employee from a different department even told her we were there for the appointment. NOTHING, PRETTY BAD CUSTOMER SERVICE."