Dunkin',

13 Commerce Drive, Brownsburg, IN 46112

"Great visit today. Well presented case. I was worried there wouldnt be my favorites left, but they still had them! Christina was exceptionally nice and assured us that they will get us what we like. Thank you for the exceptional service!!"

"I placed an order in the mobile app, for pickup by 8:15 AM. I pulled up in the drive up, said I was there to pickup my mobile order which I'd already paid for, and I sat in line for 15 minutes waiting for my food. It should not have taken that long. When I said something to the person helping me, she just said the computers were down. Where I come from, in customer service, you don't make excuses, you make it right."

"Poor customer service srart to finish. They didn’t have what we wanted and still sold it to us, then offered to replace our purchase with bottled beverages rather than refund. Kitchen was clean and staff was friendly they just lacked in overall experience and skill. Our replacement food came out fresh but I wouldn’t go back."

"This is why I never come here! Like what in the world is this!? Sorry sir today you only get 5 hash brown because we didn’t cook enough… also btw they are soggy! Hope you enjoy! Idk it’s always something here. Last time we came the coffee was burnt. The time before half the food was missing. Then just going in for a donut… the icing look thinly applied or old. Bad representation for a Dunkin Donuts."

"Listen, I Love Dunkin. But it's like how someone loves gambling. Sometimes you win big and other times it's a waste of time and money. The consistency is non-existent. Just take a look at my archive of avocado toasts! Now, did I enjoy them all? Absolutely, but some more than others. My Iced cappuccinos are sometimes blended, sometimes not. It's about a 50/50 chance it'll be blended like it's supposed to be, and I sure feel like I've won the lottery when it is. Not to mention "light ice" to Dunkin could range from no ice at all to completely packed to the brim with ice. Maybe this is their secret. If you love Dunkin, you don't just love the food, you love the gamble."