Once Upon A Child Lafayette, IN

"while i can say they do have some nice things for cheap i’m very disappointed in their buying situation. i had some young kids clothes that were just going to be used as hand me downs that i brought in. They told me that the clothes were junior sizes and that they couldn’t take that. but on their website it says “tweens clothing” juniors is tweens. so they bought 2 of my shoes and gave me an entire bin of clothes back and told me to try plato’s closet. but plato’s does not buy junior clothing otherwise i would have went there. my family and i used to love this store. now i probably wont be returning."

"Waste gas and time taking a baby swing to them, they didn’t want, because it “dirty”, sorry it was the same way I bought from them. Won’t go back"

"We drove 40 minutes to drop off our clothes. I called before to make sure they were accepting clothes before we went all the way there. We get there and they inform us it’s an hour wait. We go to run errands and come back over an hour later and they still haven’t touched our basket. They didn’t inform us that it was going to be longer or that they wouldn’t get around to it. We ended up leaving and going back home to come back the next morning. We didn’t get a text until 8:30 the next morning letting us know our clothes were ready. Thankfully we didn’t wait around. I organized the basket with sticky notes by the type of item it was, made sure all the clothes were clean and folded, and when we got the clothes back, they had wadded them up and threw them back in my basket. They only gave us $50 for what they took including a brand new bathtub and they took over half the clothes in the basket. They then continue to tell us that they just don’t have room for anymore clothes but didn’t mention any of that when we originally called or came in. They wasted our time and were not friendly at all. I would not recommend going here."

"Really disappointed. Called to confirm what their policies were. Got great customer service on the phone call. Drove 40 minutes just to be told they weren’t accepting buys. I told them my situation, they said I could leave them and they’d try to finish today but if they didn’t I’d need to come pick them up tomorrow. So I’d need to make a 40 minute drive….. again, just to get the passes back. They offered to donate passes and mail a check. But it’s very frustrating. I drove almost an hour with 3 kids to get this done. I said I could pick them up Monday when I’d be in town anyway. They said no. I feel like that’s the least they could’ve done considering this was THEIR mistake. Everywhere is short staffed. I get it. But that’s where you make exceptions to accommodate your mistakes. I’ll probably try Indy instead whenever I find the time to attempt this."

"Good place to go to buy and sell baby clothing. Their prices are low, and they'll pay you for your used clothes (not a whole lot, but let's be honest, you probably would have just donated them). The only downside is their inventory is unpredictable, so if you're looking for something specific, it might be hard to find."