AutoZone Auto Parts

"A lesser rating is more deserving. This store has gone down hill in the last few years. O'REILLY'S is a better choice for customer service, and conveniently located right next door. Don't expect any type of customer service on your vehicle at AutoZone, in the cold temperatures. They'll refuse, and did refuse."

"Our friend was working on our daughter’s car Sunday (yesterday), late afternoon and asked if I could stop and pickup parts on my way home (since we live 25 minutes from town). He said they should have them under his dad’s name at the counter. When I got there, the two employees were in the middle of a conversation about being under staffed and having too many duties. I understand this as it is with most businesses today, especially customer facing roles. (Probably not a conversation to have in front of customers though.) Anyway, the female asked if she could help, I gave her our friend’s dad’s name and I said I was here to pickup parts that were called in. She said she didn’t know that name and hadn’t spoke to anyone. The male asked me for the name and when I said it, he gave me a confused look. He asked what vehicle and I told him. He looked through the trash for paper with notes on it but didn’t find anything. He then looked in the computer and found a similar vehicle for wiper blades. He asked how long ago they called and I told him in the last 30 minutes. He said that vehicle in the computer he saw was this morning and I told him I thought it was a bushing and not wiper blades and he still looked at me confused. I called our friend and asked what parts I was getting and he said brake pads and a control arm. Armed with this new information the guy finds it in the computer and says it’s under *** ****** and I politely said I’m pretty sure that’s the name I gave you. He got the part numbers from the computer, went in the back to retrieve the parts and came back with brake pads and says they don’t have the control arm. I was still on the phone and our friend says they told me it was in stock. I asked the guy if his computer showed stock but it was wrong? He said yes. Unfortunately, this happens but one more reason to check if someone is coming to get parts. He found the control arm at another store about 18 minutes away (and the wrong direction from my house) and I asked him to make sure they physically had the part in stock, not just on the computer. He made the save and was very polite about it (that’s why rating is 2 instead of 1) but I feel like I wasted my time and gas which was the whole point of calling ahead in order to avoid that."

"Fantastic group of employees, changed my wipers diligently, took time to research and do it right! Refused to take a tip for working it out for you. Just melted my heart."

"This place has seen its better days. The store looked a mess and the staff that helped didn't know where everything was. Just go to the other parts store next door."

"Fantastic experience! My daughter, a student at Purdue, called at 9:30pm to tell us that her car wouldn't start. Being 500 miles away, we weren't in a great position to help. She had someone to provide a jump start, but had no way to ensure that she would be OK the next day. I called the closest auto zone, explained the situation, and Talitha said, "We will help her". I was extremely relieved. We took care of things over the phone. My daughter arrived about 2 minutes after they closed, and she was taken care of as promised! You can't ask for better customer care. I am totally impressed! Thank you, Talitha!"