Aurelio's Pizza

"Pizzas good. Mozzarella sticks suck now. Before they switched they were great."

"I order once a week. It depends on the pizza maker if the pie is just good or very good. Not consistant in the texture or flavor. My last order I also ordered bone-in wings w bbq sauce. They were terrible. So bad that I threw them out with one taste. Had strange taste and the sauce was just dribbled on top. I will just stay with the pizza. I have the same delivery person each delivery and he is the best!"

"We ordered fettuccine, and it was terrible. It tasted no better than a microwavable meal. Pizza is usually good, so this was disappointing and expensive for the poor quality and amount of food received at the Winfield location."

"Husbands favorite pizza place so you know we always have to make a stop while visiting family… I must admit there is something different about their pizza and it just hits different. Might be just the perfect amount of cheese, crust and sauce couples with the perfect cook time. We are always satisfied!"

"I emailed corporate Wednesday evening and still have heard nothing back so now I'm posting everywhere I can on all social media sites. I also filed a complaint with the Indiana Attorney General. And this is not about the money, this is about the illegal practice of charging customers a fee without notice. Here is the email I sent to corporate. Adding, Indiana is a one party consent state about recording. I wish I had looked up the law while I was there instead of believing the person who told me I could not record. I am writing about a horrible experience I just had at the Winfield, Indiana location. When my bill came, there was a 3% service fee added to my bill. When asked about it, I was told it's just something corporate is doing now. When I asked where it was posted on the menu, I was told it isn't posted anywhere, nor is it on the menu. It's just something corporate is doing now. I asked who to talk to regarding this and was given the Homewood number to call. When speaking with the manager there, she said that it is posted on the menus, carryout door, and main doors. I told her it wasn't posted anywhere at the Winfield location. I asked how to get the service fee off because I was currently at the counter waiting to pay. She said I could pay cash to remove the service fee. The girl checking me out said I still needed to pay the service fee even if I was paying cash. I then asked for someone to write something saying they had no notice anywhere about the 3% service charge. She came back and said the manger was not going to do that for me. Then I said, ok, I'll just record you saying it because I don't want to contact corporate tomorrow and have you magically put signs up tonight saying they were there all along. Another girl comes quickly behind the counter and threatened to call the police if I recorded because it was a private business and it was illegal for me to record there. I'm sure the look I gave her was priceless. So I stepped outside and recorded from the parking lot. To say that this experience was horrible would be an understatement. Charging a fee with no notice is illegal. I have been a customer of Aurelio's Pizza since my parents started taking me to the Homewood location as a toddler over forty-five years ago. I have never had such an awful experience as this. The eye rolls I received from both girls and the guy who was there are like nothing I have ever experienced. I will be spreading the word in our town how people can expect Aurelio's in Winfield to to treat their customers and the illegal practice of charging fees with no warning. And the whole, "It's only 3%" with the eye roll about put me over the top."