Discount Tire,

2074 Illinois 50, Bourbonnais, IL 60914

"Everyone is very helpful there. They help you right away, fiqure out what's wrong and fix it. They are also very helpful in getting new tires, and their warranty is great. The one women who works there goes above and beyond. If they can't get you in right away, they will make you an appointment for the next day and you're in and out."

"We got a screw in one of the tires of our Tesla. We had the car towed to this Discount Tire on a Sunday evening. Scheduled an appointment for the next morning. Katelyn explained our options, repair the tire or if not repairable, purchase a new set because of the tread wear of the existing tires versus the tread of the new tire. She was very knowledgeable and detailed in her explanation. Turns out that the tire was repairable and they also rotated the tires for us. I was out of there in about an hour. This was my first experience with Discount Tire and it was a great experience. Discount Tire now has a customer for life."

"Friendly service. They repaired my leaking tire. It was a deep freeze and I have no idea how these guys were working so quickly. Their hands had to be frozen as the overhead doors were open a LOT. They had so many cars in and out in a short period of time - keeping everyone on the road even in the extreme weather! THANK YOU!"

"An amazing experience for such a stressful situation. I called and spoke with an employee to replace a tire, Ivan, and he was able to help me out very quickly. Once here the employee were welcoming and willing to help and there was a one and a half hour wait that they were able to work with me on so I could get to where I needed to go on time. Overall great experience and I will absolutely be going back!"

"I purchased 4 tires that had 80,000 mile warranty for $938.00. I got 43,000 miles out of them. They said they can prorate the cost of new tires. Only problem is they don't sell these tires anymore and the replacement tires cost over $300.00 more. I would have only been prorated $300 ($75 each) for the tires that wore out prematurely. In order to buy 4 new tires, I'd be out of pocket $1,000.00. That's where the problem starts. I went in to get the tires rotated and rebalanced. He asked why I wanted them rebalanced. I explained we hit a curb and now the tire shakes at certain speeds. The assistant manager Ulises told me my rim was bent. I told him I didn't think we hit anything hard enough to bend a rim but I didn't have time to do anything at the moment so please just rebalance the tires and rotate them. I pulled out and the tire was worse than it was when I brought it to them. I had an appointment to get to. When I got to my appointment, I called the store and told him the tire is shaking worse than it was. He told me "there's not much we can do with a bent rim". I told him you made it worse so don't say you can't do anything about it. Then I informed him I used to work in a tire shop for 4 years and know exactly how to do HIS job. At that point he told me to bring it back the following day and he'd make it better. Instead of going back, I went to a reputable tire shop and bought my tires there. (Company B) They installed 4 new tires and when I asked about balancing or bent rim he told me they didn't find any bent rims. All 4 tires used the same amount of weight to balance properly. He then told me that if it was bent, it would have required more weight on one side than the other and even if it was slightly bent, he would have been able to balance the tire anyway. All of what "company B" told me is exactly what my experience tells me is correct. I have had decent experiences with Discount tire and I've had horrible experiences with them. This was a horrible experience to say the least. I don't like how the managers whisper to each other when they're in the presence of customers. That just says "shady practices" to me. I won't be going back there anymore and would never recommend this branch to anyone."