AutoZone Auto Parts 88 East 103rd Street, Chicago, IL 60628

"I call this store (one of two locally) and ask if I could buy and have a battery installed. They replied that they would not do it; as if I were asking for a free service."

"Thank You Very Much, So Helpful and Patient With Me Right On Time Last Minute Situation....@Dj Kool Bob UnderGround Snappa"

"Employee integrity in regards to battery testing is questionable. I dont think they are taking the necessary steps to charge and test bateries or to make sure the device they use is being used properly to confirm the battery is bad. Will not recomend bringing a dead battery here. I also have notice a few years ago a employee was confronted by a customer about a battery being bad. The customer complained that the battery was not charged because of failure to properly conecting it to charge before testing. Same employee is still here and it seems that they are not charging batteries beforw testing them. Sure they cpuld be bad because the tester says and it will not hold charge. But if you dont charge it before testing you wont be sure about it. 100% Not recomended"

"Hello Auto Zone, On Wednesday August 2, 2023, I took my 2002 Lexus ES 300 to two different AutoZone locations (88 E. 103rd and 87th) in Chicago to get my battery tested because I have to get my car jumped every single day. Although my battery is still under warranty, both locations refused to replace my battery stating that the machine shows that the battery is “good” at 68%. The staff at both stores (Javier, and Maurice G,) stated that I needed to replace my alternator. However, when they tried to test the alternator, they could not get a reading because the battery is too low. Even with knowing this, they still refused to replace my battery. Therefore, I had my car towed to a mechanic who just informed me that the battery has a dead cell and as a result, it will not hold a charge and, it needs to be replaced. I should not have to be subjected to all of this when the battery is under warranty. I would like someone to call me back in regards to this issue. Thank you."

"My overall experience was A+ James was very courteous, patient,professional and respectful of my car needs and concerns even helped me when i was unsure of tire thread on car. So many times we're quick to point out bad customer service but never willing to address A+ service. Thank you James!!"