Lowe's Home Improvement 3636 North Vermilion Street, Danville, IL 61832

"Overall Great experience, Even though they did not carry what I was looking for they did their best to help me find a substitute."

"I tried to purchase a Whirlpool Refrigerator with Water Line and Icemaker from my local Lowe's. I asked one of the Lowe's Associates what I needed in my Kitchen for the installation, and he said a water line with a brass shut off valve within six feet of the refrigerator. I had a plumber come out and install a brass shut off valve, a valve which was actually purchased from the same Lowe's. When the Installation Crew came out to my house they said that they could not install the Whirlpool Refrigerator because my Water Line had copper piping. Well, that is kind of silly as just about any older house DOES have copper piping. So, despite having a brass cut off valve at its end, the Installation Crew refused to install. Naturally, since my purchase was supposed to include installation, I thereby refused to take delivery. I complained to Lowe's, and the Supervisor of the Appliance Department first said that he would open a Ticket to look into the situation, but then tried to convince me that a Ticket was not needed. Well, I insisted on having a Ticket opened on this, and he promised to text me the Ticket Number the same afternoon. No Ticket Number was texted to me. In fact, NO follow up text at all. So, if you want a replacement refrigerator, order from a Vendor that will actually install it rather than try this Bait and Switch routine."

"Associate Del was there again to guide me to my home improvement items on my list. Second time in three visits this last week Del has helped me out.Saved me time and money. Thanks Del"

"Lowes provided exceptional service during my recent visit, largely thanks to Chris and Del. Chris, the long-haired rocker guy, displayed impressive knowledge and guided me effortlessly throughout the store, ensuring I found everything I needed. Del, on the other hand, offered quick and thorough education on Brad nailers, vital for my project. Their combined efforts made my experience efficient and enjoyable, leaving me impressed with the expertise and assistance provided by the staff at Lowes. This is a huge difference from my experience a couple weeks ago. The employees during that experience made it quite evident how insecure they were about their knowledge of home improvement."

"I had amazing service when I came into the store to get a bunch of ceiling tiles. Beth and Ethan helped me and they were very professional and very helpful. Thank you both so much!"