Ashley Stewart

"Great and friendly sales associates. One of the livest Ashley Stewart. Associates always ready to assist. Great markdowns. Well organized store. The quality of the Ashley Stewart brand has changed so try on before leaving. Kudos to managers and associates at this location."

"I visited the store on 11/10/2022 around 5pm. I walked in, no greeting. No one offered to ask if I needed help. Another patron asked me for assistance. I informed the lady that I didn’t work there. Then a snotty associate came to assist the lady. This customer was in a scooter. So when the associate was trying to show the lady a sweater and not the wrap she asked about, The associate rudely asked me to get out the way so the lady could come closer. The associate was rude as hell. I was at another rack looking at items as well. After that I decided to leave. As I was walking out another sales associate then asked if I needed help! I’ve been a customer at this location since it came to the community. I will never shop at this Ashley store again!"

"CLEARLY I missed the great customer service at this store. Store had been open 45 mins when I got in, so there was 1 other customer and 2 employees. Wasn't greeted but I continued on because the closest AS to my house is about 45 miles so my visits are always an experience with a lot of money spent. Not this time. While I had picked out several pieces, the vibe in the store was unfriendly and dismissive. I laid my stuff on the counter, told the lady I was passing on everything and walked out. I spend too much money to accept bad customer service. Sales people are forcing us to buy online because of these negative experiences. My aunt had already told me about her bad experience at this location but I was bound to visit anyway. Yeah, this one is a hard NO!"

"This Ashley Stewart was one of my favorite shopping stores. I have shopped with A.S. in Illinois since 1991. However, in 2004, the Store Chain altered hands and the quality of the merchandise dropped. When the new owner took over the chain, clothing diminished in value and the quality of the customer service vanished. If you’re spending money each time you are there and return your clothing to where you made your purchases, then yes, that may treat you okay. However, do not try to return clothing here from another store. This store manager went out of her way to “Lie” and tell me that the other store had made a mistake on my sale, overcharged me, and therefore she could return the merchandise. What!!!!! If you go to that extend to avoid a return and, “Not to except one dress,” then you are petty-minded. The manager actually told me to go back to the other store and return the item because they made a mistake of your purchase. Keep in mind that she knows me and I have shopped there for years. It is all based on the amount of sales at the end of the night, but you can’t have a lost of $34.00, wow, that’s awful. In the end, it was all a lie to avoid the return. I thought, are you kidding me!! I have spent thousands of dollars here and other stores in Illinois, but now all the managers seem to care about is the sale! No matter how much you spend, true genuine customer satisfaction is never there! Now, I never shop Ashley Stewart Stores in Illinois, I go to Indiana and others states where the manager and the sales representative are extremely nice. Believe it or not they have a better selection in their stores as well. Many of their clothing’s are different. If you are having trouble with good customer service, and the quality of their clothing try Indiana or other states you will be amazed!"

"The ladies at this store are very pleasant and helpful, I will definitely return to this location. I was at another location a couple of days ago and they didn't even tell me all the sales that we're going on. When I purchased here they made sure I knew what sales were going on whether I wanted to take advantage of the discounts or not."